I wish I could have...

Liked: I saw online that Sonesta had a pool. But was not sure there was a hot tub. When I got there, not wanting to go in the pool, I did not have anything to put on to go in the hot tub. So that was pure regret, but temporary regret. There are alot more things in life to be regretful about, but dang I'm still wishing I had a bathing suit.
Disliked: Nothing could have been better. I loved the lobby. It has to stay the same. It is bee-U-tee-FULL of Life. And I LOVE that the breakfast was served in a wide open space like the lobby with so so much seating space and all sorts of comfortable areas to choose from!

Rude staff. Overbooked rooms and...

Liked: Terrible experience.
Disliked: Staff was rude . “Upgraded” room from 2 beds to 1 even though I needed 2 . Very rude when trying to fix problem.

Will never ever stay here...

Liked: It was modern
Disliked: Weren’t in the correct room with a balcony like I paid for. My kids couldn’t sleep on night one because of the loud guests yelling and screaming and police being called. There was a pervert videotaping and saying inappropriate things to the young woman and men in the hot tub and police were not notified they allowed this guest to remain on the premises . We were yelled at by a staff member that my daughter was not allowed to walk to the pool in a hoodie with her bathing suit bottom (there are no rules stating this) and that was it for me.

Passable

Not great

Liked: Check in was good.Property looked nice.Room was clean and bed was comfortable.
Disliked: The lock of my room didn‘t work.Woke up because the couple in the next room came back to their room in the middle of the night and they talked about their evening for quite a while. It woke me up and I could hear every word, although they were talking in a normal way. I had a tough time getting back to sleep because of it.Reported both things when checking out next day.The 2 women at the front desk seemed annoyed and did not apologize for any inconvenience.One said that the locks were exchanged recently and should work- which the one of my room clearly did not.All in all- it was an okay stay, but I don‘t think I will be back.

Exceptional

Exceptional

It felt more up to...

Liked: Easing of finding the room. Size of the bathroom.
Disliked: No instructions on policies. Was a complimentary but limited, breakfast available? Where could I get a cup of coffee and refills in the morning?! Were any newspapers for sale? There was a creepy-crawler found on the couch in my room that quickly ran between the cushions—when I reported it I was told that the first floor gets a lot of insects. It was smaller than a roach, perhaps larger than a bed bug, but was it a beetle, or large cricket.

Very good