Sonesta Select Milwaukee Brookfield

Exceptional

Liked: Staff was very accommodating and helpful

Very good

Liked: Location, and friendly staff
Disliked: The pocket door to the bathroom was hard to close.The couch was too deep to sit comfortably

We enjoyed ourselves

Liked: We always stay here just for a quick getaway
Disliked: Breakfast could have been a little longer time frame

Passable

Liked: A friend referred this place to me. The gentleman that checked me in was great. I liked the location of the hotel.. and the location of the rooms we stayed in. The pool had great hours. Family friendly.. Breakfast hours were great. I loved the balcony. Check in and check out times were perfect. Common area
Disliked: I reserved two rooms, we were not able to have the rooms next to each other. After, there was a mix up with my room where my name was spelled wrong The pullout sofa did not have sheets nor a blanket. My sink was overflowing when we used it that Friday when we arrived, the next morning hair was coming out of the sink. I pulled out chunks of hair from the sink.

Exceptional

Superb

Beware-hotel is committing fraud.

Liked: Location and hotel was quiet and clean.
Disliked: Breakfast is same everyday and not restocked. Front desk staff is rude. We have been overcharged at this hotel on numerous occasions. Keep your confirmation receipt a d review your charges. I was charged the full security deposit both times when told it was only a hold and had to makes calls to get it resolved, not an easy process. The last saty I was charged 40 for pantry items purchased by someone else and charged to my room. Hotel refused to refund me, even after asking to see video footage.

I would have asked for...

Liked: It was Sonesta
Disliked: I was traveling on family business and my hours were late and hectic so I did not have time/energy to interact with the staff. However the following issues were: 1. The towels had hair on them. I had my own. 2. The tv did not work, I used my computer and 3. the ice machine on the 2nd floor did not work, 4. and there was nothing I could eat on the breakfast menu, so I ate out.

It was ok!

Liked: Staff! And the room
Disliked: Guest knocking at my door at 3am! Constantly also they gave us a room that was check in by another quest and we had to walk all the way back for them to switch the room! The bathroom was somewhat clean! Remote not working