Staff were very friendly. Had one of the best night's sleep in a long time. Definitely looking into purchasing their pillows!

Liked: Quiet and comfortable.

Liked: Friendly and helpful staff; very clean hotel and very clean rooms.

Very clean and nicely decorated. Very convenient location to the < a href="/venue-hotels/verizon-wireless-amphitheater-irvine-meadows-hotels/310159">Verizon Wireless amphitheatre. The taxi service to and from the venue was not a problem. Staff was very nice and helpful. I would stay there again.

Liked: Very nice.

will never come back even...

Liked: i was charged twice because my reservation was denied first time and i had to make another reservation with another credit card. But in the end they both went through; so there were 2 reservationswhen I showed up they charge me once without mentioning anything. And behind my back they charged me a second time for"no show" which was not true.I called them but they have such a bad faith that i don't want to lose more of my precious time with SONESTA.

Exceptional

Awful

Liked: Nothing
Disliked: Throw my things away. Noisy. Dirty. Expensive

Price was good for a...

Liked: Price and Location.
Disliked: Was told I could check in at 2:00p.m. if room was ready when I called the front desk prior too reserving the room. Upon arrival was told I had too pay 30 dollars if before 3:00p.m. When I did show up at 3, the front desk lady had me just standing there for 5 minutes while she talked too a freind. Kinda rude but other than that a decent experience.

good deal for orange county

Liked: large room; bed comfy; coffee machine.
Disliked: parking $10; receptionist rude; somebody was screaming at night

Exceptional

Bad

Superb

Surprise charge

Liked: Surprise charge without explaining of it. Extra charges for parking. No soap in dispensers bed very uncomfortable.