Very easy to locate; the hotel was nicer than we expected; the staff was incredible. We know that we will go back to this same hotel.

Liked: Very impressed.

Was discouraged that this was a host hotel for the KC5i50 Triathlon race. I have 4 things I think could be improved upon... 1. We were told that we would have access to purchase Starbucks coffee at any time, it would be available 24 hours. When we were ready to leave the hotel at 5am, the person on staff said they didn't know how to work the coffee machine, but the night before, the on staff night manager said any staff member at the front desk, no matter the time, would be able to prepare coffee for us. 2. Normally a host hotel allows for late checkout in order for us to get back from a race and be able to shower and pack up prior to heading to our next race city. I had to have a lengthy discussion with the night manager in order to get just a half hour past normal checkout time. Made for a stressful end to our race because we knew we had to get back by 12:30 just to get packed up and get out of the hotel. If this hotel is to be a host hotel for this event in the future, there should be enough housekeeping staff at the hotel on Sunday afternoon to accommodate the racers/athletes in order to have a 1 to hour 2 late checkout in order to get back from the race course. We had to miss the award's ceremony in order to get back in time. Most host hotels for racing events make allowances for such things - that's part of being a host hotel. 3. We were under the impression (restaurant availability times as we were told by staff) that we would be able to order dinner between 5 and 10pm. When we arrived in the downstairs restaurant at 7pm, there was no one in the restaurant to place an order with, and the lights behind the bar were turned off. We waited around for 15-20 minutes. A few other athletes had ended up ordering pizza because there was no one there to place our dinner order. We ended up driving to go get dinner - when we stay at a hotel, we prefer to have one with a restaurant so we can just relax prior to a race. 4. At most Courtyard Marriott hotels you can't hear a thing through the walls. I was in room 210, and there was an adjoining door to the room next door. The family next door was very noisy until 11:30 - I went over and asked them if they could just direct their voices away from the door as I needed to be up at 4am. They were great and didn't make a noise after I asked them to not be quite as noisy. It just seems that this hotel has cut a lot of corners - very disappointed in the un-kept promises by this hotel. I will be choosing a different hotel for this race next year. I normally stay at Courtyard Marriott and have not had issues in the past. I wasn't going to write a comment on all of this - I've never done a bad review before, but I decided that as a business owner myself, I would want to know how I could improve the overall business. I'm not writing this just to complain, but in the hope that you can make changes for future guests in your hotel. Best wishes, Cindy.

Liked: Cleanliness.
Disliked: No follow through on promises.

Never Again!

Liked: The 2 young ladies at check in were very professional and nice. She made sure our rooms were on the same floor and close to each other. We should have noticed the red flag when my sister asked about the $100 deposit. She said the area had a lot of break ends and unruly guest and had to make sure damage to the hotel was covered. I hate I didn’t get her name because those 2 were the only thing I appreciated at this place.
Disliked: The room was stuffy, could have been a lot cleaner, the fridge didn’t work and when asking for additional towels we had to get them ourselves from the lobby. We paid extra for breakfast which was a joke plus 4 cars got their windows busted out overnight, one of which was my sister’s. The next day, the kiddie staff was a bigger joke and no one could reach management. It looked like the cleaning staff were all under 16 and even though the front desk girl was by herself with a lot going on… she was rude and her attitude was horrible.

Pleasantly surprised

Liked: The lady who checked us in was very friendly and even gave us a complimentary upgrade. Very quiet hotel. Lots of areas to sit and relax. Definitely will be staying again.

Be very careful when you...

Liked: Beds
Disliked: My reservation supposed to be $149 plus taxes, ended up $282 (over $100 safety deposit that nowhere and nobody mention during the reservation but on counter) and because I didn't bother to pay extra $10 per person on breakfast (again allegedly was breakfast included), that add another $50 for a grand total of $332 for just 1 night, 1st and last with sonesta selecta

Superb

Pleasant

Liked: Rooms were roomy
Disliked: No hot tub, no breakfast 100.00 dollar deposit on each room was not told will I got there and then more charges I don't know why but I will find out

Exceptional

Superb

Liked: Nice and quiet! Friendly staff. Excellent location, being right next to the highway. Good amenities as well!
Disliked: Beds are a little too firm for me. The television in the main room wouldn't pick up a lot of the channels.

Exceptional

Good

Disliked: Breakfast was not included in this the price of the stay.