The Rude Front Desk Clerk

Liked: The hotel was great. Unfortunately, there was a particular staff member who was very rude to my party. We'd booked 18 rooms for the weekend and was there to celebrate a family members 80th birthday. This particular staff member was 4he only one who constantly gave us a problem. On the evening of the second night of our stay, we returned from our event to find the front desk area completely dark. We were having trouble assisting some of our elderly guests with getting into the building, as it was raining, and the absence of lights made things that much more dangerous. When we asked about the lack of lighting, we were told by the rude staff member to go to our rooms and stop asking questions or leave the property. Unsatisfied with her answer,several of the guests in my party began to complain about her lack of customer service. The desk clerk continued to threaten to call the police if we didn't disperse. We decided that we would report the incident to the corporate office. An incident report was taken, and to their credit, the corporate office decided to refund each of the guests involved a one night stay. While the hotel, all the other staff members, and the corporate office were great, this rude front desk person made the hotel stay a disaster.

Very good

Exceptional

Liked: Very clean and so close to our doctors office for an early morning appointment. The staff was very friendly and courteous. We were very impressed with the cleanliness.

Superb

Exceptional

Very good

Great location ….. friendly staff...

Liked: Good location for me! The gal in Reception was amazing. Some problems getting my European CC to work in their system but she persisted and finally everything went through and I got a room on the top floor!
Disliked: No breakfast option …. save for a grab bag and coffee in the morning. Very poor considering the price. (In comparison Microtel Inn at the airport on the previous night provided a very satisfying breakfast .. at 1/4 the price )?

Superb

Very good