Superb

Value for money

Beware of this expensive hotel...

Liked: Breakfast wasn’t free so we didn’t try it. The room was very expensive to not offer free breakfast. Our total was $478 for 2 nights without parking or breakfast.
Disliked: The room was clean and the staff was all very nice and friendly. Unfortunately that’s where it ends. The remote did not work for the tv and then the coffee machine was broken as well. Both of those things got fixed but then when we poured the creamer in the coffee it was curdled. The bed was extremely low to the ground and the box springs were messed up so we both were leaning off of the bed. It was honestly the worst nights sleep and my back hurt the next day. My husband told the girl at checkout and she offered to waive the parking fees for us however we were still charged the $78 for parking. When we called the hotel no one was able to help us rectify the situation and I think that speaks volumes about staying there. While I appreciate that it was clean and there were no bed bugs and the staff was nice, I wouldn’t appreciated efficiency and honesty as well. Also we called back and spoke to her and she then said she never said that but had offered to waive our destination fee of $40 however my reservation receipt clearly states that was included in my $478 bill. High do not recommend this hotel. It shouldn’t be this hard to get a straight answer and they keep dipping into my checking account.

We were upgraded to a...

Liked: Very clean. Large hotel.
Disliked: Nothing I didn’t like.

Exceptional

Very good

Liked: Very beautiful inside and out. Felt of importance when entering this hotel

Superb

Liked: the staff is really helpful. very convenient, close to the airport. the bed is comfortable.
Disliked: coffee is not that good....

Bad

Disliked: Card key didn't work every night. Had to stop by front desk every night with a long line. Double booking with others and charged twice. Took some time to be remedied.

Superb