Pleasant

New ownership, very disorganised and...

Disliked: The hotel has changed hands no longer the Hyatt. There was only one person working reception and it took 45 minutes to speak with them only to be told our reservation wasn't being honored and we had to find somewhere else to stay. There was no soap in the lobby bathroom and the hotel is actually pretty far away from the airport. Stayed at the Holiday Inn Express instead and it was lovely!

AWFUL

Liked: This is not a Hyatt Regency. We were unable to check in after waiting over an hour. We left and stayed at another hotel. It is now called SONESTA. IS NOT A HYATT REGENCY.
Disliked: I WAS EXPECTING A HYATT REGENCY IT HAS CHANGED AND IS NOW A SONESTA

Good

Good

Liked: After we were able to get a room, the room was big and had 2 queen beds. Beds were comfortable. Room was clean and no complaints about room.
Disliked: The fact that we had reserved at this hotel because of free airport shuttle and it didn't run during am hours that we needed so had to pay for an Uber for transportation to airport.

Great service

Liked: The early check-in service
Disliked: Check in time

Very good

Bad

Liked: The hotel is now called sonesta.very poor management.no house keeping for days.dirty birthrooms.There was a ball of hair stuck on the shower curtain for all my hotel stay.no one bothered to clean.The fridge was dirty and dusty.The carpets no words.overall very dingy place.go at your own risk
Disliked: Everything

Passable