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AustraliaSonesta Hotel Houston IAH Airport Guest Reviews
Overall Average Score:
Good (3.6 out of 5)
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| 14.4 miles from Houston centre |
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Christina Mon, 11 November 2024
New ownership, very disorganised and...
Disliked: The hotel has changed hands no longer the Hyatt. There was only one person working reception and it took 45 minutes to speak with them only to be told our reservation wasn't being honored and we had to find somewhere else to stay. There was no soap in the lobby bathroom and the hotel is actually pretty far away from the airport. Stayed at the Holiday Inn Express instead and it was lovely!
Betty Sat, 12 October 2024
AWFUL
Liked: This is not a Hyatt Regency. We were unable to check in after waiting over an hour. We left and stayed at another hotel. It is now called SONESTA. IS NOT A HYATT REGENCY.
Disliked: I WAS EXPECTING A HYATT REGENCY IT HAS CHANGED AND IS NOW A SONESTA
Obaidullah Thu, 10 October 2024
Good
Kathy Wed, 9 October 2024
Good
Liked: After we were able to get a room, the room was big and had 2 queen beds. Beds were comfortable. Room was clean and no complaints about room.
Disliked: The fact that we had reserved at this hotel because of free airport shuttle and it didn't run during am hours that we needed so had to pay for an Uber for transportation to airport.
William Fri, 27 September 2024
Great service
Liked: The early check-in service
Disliked: Check in time
Moses Tue, 24 September 2024
Very good
Riffat Sun, 22 September 2024
Bad
Liked: The hotel is now called sonesta.very poor management.no house keeping for days.dirty birthrooms.There was a ball of hair stuck on the shower curtain for all my hotel stay.no one bothered to clean.The fridge was dirty and dusty.The carpets no words.overall very dingy place.go at your own risk
Disliked: Everything
Angie Tue, 17 September 2024
Passable
Chanel Tue, 17 September 2024
Pleasant
Disliked: Couldn’t get towels from staff, couldn’t park bcuz of Anime conference, no breakfast due to Anime conference and my key kept not working along with staff trying to get in my room when sleep bcuz they couldn’t understand English
Robert Mon, 16 September 2024
Dissappointed
Liked: Friendly Staff, comfortable room
Disliked: Restaurant food only served in Bar. Restaurant not open for lunchBar closed till 5pmSwimming pool dirty tiles slipperyHot tub did not workArea around the pool filty and lounges require maintenance.
