It's not a word, but that's how I describe my stay, fantabulous! All the employees were very nice and helpful. My room was both clean and cozy, the hotel was walking distance to the mall, the movie theater and several great restaurants. Plus, in the parking lot is a Starbucks and across the street is the best doughnut shop ever! There is no doubt that when I come back to Grand Rapids I'm staying at the Ramada Inn.

Liked: Fantabulous!

Very nice hotel; good price, good location.

Liked: Affordable.
Disliked: A little slow with check in.

Liked: Very clean.
Disliked: Housekeeping was pushy - knocked the first time at 8:30am. 15 minutes later then just tried to walk in.

We didn't spend much time in our room. It was comfortable. We did like that it was connected to the "Old Chicago" Bar & Grill as it was pouring outside and didn't want to venture out for food. The pizza was AMAZING!

Liked: Very clean and nicely furnished
Disliked: AC unit in our room rattled all night long

Very poor

Liked: The pool side rooms
Disliked: No hot tub, ladder in the pool is broke, no water slide and that is the reason we booked at this location, elevator is out of order. There was Terrible fighting for hours, no complimentary coffee in the lobby, no flavored creamer, no towels in the pool area upon many other things

Exceptional

Superb

Liked: It was very nice and clean, the lobby smelled nice and the staff was friendly.
Disliked: The hot tub and the slide had caution tape on it, we would have liked to use them with the price we payed to stay.

Good

It was decent.

Liked: We enjoyed the suite, it was spacious.
Disliked: The pool was cold and the waterslide, and hot tub didn't work. Some guests were smoking in the entrance hallways.

Bad

Exceptional

Comfortable room, rude staff, great...

Liked: Room was clean, large and comfortable
Disliked: Front desk worker was extremely rude to not only us, but numerous guests as we congregated in the pool area. The spa was not open, neither was the water slide as described online. We had called and requested additional pillow and blanket and was declined by this rude front desk worker. Pool had no towels at all and we were told “housekeeping is too busy to worry about that.”

Good