Sonesta Essential IAH Airport JFK Boulevard, Houston

Exceptional

Very good

Very poor

Disliked: The shuttle service is a scam. Waited for over an hour at the airport and some other shuttle driver had to pick us up because they weren’t showing up and they closed it down at 11pm. And it was 10:58pm.

Passable for a cheap stay,...

Liked: The staff member on the front desk as very friendly and helpful. The location was handy for an airport stay, and there were some food and drink places next door. The bed was very comfortable. The shuttle transport was easy to arrange, and the driver was wonderful.
Disliked: We saw a cockroach climbing up the wall which made us feel quite uncomfortable. The room was fine but generally tired looking. There were bugs in the bread and bagels at breakfast, and it was generally very poor quality. I think every machine in the gym was broken so they need to fix it or close it as it’s quite dangerous.

Some staff not very attentive...

Liked: Location room was pretty decent
Disliked: The pool was filthy couldn’t swim. When I checked out the guy running desk was not there then came to the front with head phones on and a phone in his hand never properly checked me out told me to leave key and walked to the back area again never got a receipt

Convenient but uncomfortable

Liked: Close to the airport
Disliked: Parking was ridiculous. Said it was recently renovated. The door and the bathroom door would not close properly. The toilet did not work without taking the cover off and giggling the float every time. The bed and pillows were VERY uncomfortable. The carpet felt dirty.

We will not be staying...

Liked: Shuttle service. Coffee in morning was decent. Did not eat breakfast there. Not sure if it was included but it didn’t look inviting.
Disliked: The hotel is definitely not renovated! There are stains on carpet and dents in the wall. Although advertised there is no coffee maker in the room while cups and creamer for coffee are there. Coffee in lobby was not available when we checked in but there was some in am. Worst of all was that there are no bedside lamps on either side of the bed and most outlets did not function.