Sonesta ES Suites Tucson Guest Reviews
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4.3 miles from Tucson centre |
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Joerg Mon, 16 December 2024
Very good
Liked: Nice room layout, not brandnew, but in good shape.
Disliked: Breakfast choice very limited.
Kathi Sun, 1 December 2024
ok
Disliked: had reservations but couldn't check in until 6:00 pmentire pool area was closed for a period of time because of suspected glass in jacuzziFaucet in kitchen badly needed replacingbbq area was dirty
Samuel Thu, 28 November 2024
Not a very nice experience,...
Liked: Service was good, accommodating when needed. Replaced our room the first night of our stay when the first one reeked of cigarette smoke. Also provided us with handsoap when our room was out of it.
Disliked: The room we were given was a non-smoking room, but absolutely reeked of cigarette smoke and it was hard to breathe when in there. We did not dare enter the kitchenette, as there was obvious signs of a roach infestation. There was a pile of 12-15 dead baby roaches underneath the dishwasher spilling out into the kitchenette floor, and we would occasionally see them come out from behind the dishwasher and retreat back into other parts of the kitchenette. In both rooms, the facilities felt dated, with dirty/damaged furniture and rickety flooring. The premises outside had piles of dog poop in the landscaping, and typically overflowing garbage cans meant for dog poop but filled with other garbage.
Gerald Wed, 27 November 2024
Good
Liked: Location
Disliked: Slowness of getting room cleaned , also slowness of topping up coffee and hot breakfast options
Joseph Tue, 26 November 2024
Good place to rest the...
Liked: Traveling with 5 in the group is difficult but Sonesta Suite was perfect size for us.
Disliked: The room we had did not have the proper amount of towels and bedding so we went without the first night
Jonathan Mon, 25 November 2024
Great value place
Liked: Rooms great and staff wonderful
Disliked: Breakfast was a little chaotic and often ran out
Ronald Mon, 25 November 2024
It was terrible!
Liked: Not much
Disliked: The first room we got smelled like it had been flooded. We changed rooms and when we decided to shower we discovered bugs in the shower. Then we discovered that there was no soap or shampoo in the dispensers. We asked to have refilled which was not done. The phone did not work. Housekeeping never came. At breakfast the next day, there was no jam or peanut butter because they had not been refilled. All in all, the property had been neglected and the service was very poor.
Char Sat, 23 November 2024
It was just ok.
Liked: Bed was comfortable.
Disliked: The breakfast and trash pickup around the facility.
Nathan Sun, 17 November 2024
Ok. But not 200 a...
Liked: It’s got a good location for everything I wanted to do
Disliked: The room is aged. Carpets were stained. Carpet in the sink area of bathroom. Shower head was old. Tub didn’t drain to keep up.
Nakia Mon, 11 November 2024
This hotel did not meet...
Liked: The staff was friendly and the location was close to things.
Disliked: The room was filthy. The carpet was heavily soiled. The ceiling fans had a mountain of dust. The coffee pot was dirty. There was only one pan to use which was a large cooking pot. There was a dirty washcloth in the guest bedroom sink and the soap dispenser was empty as well. The front door look like someone tried to break in and so the door didn't seal properly. This was supposed to be an upgrade because the room I initially reserved was not available. It was my first time staying at this property and the pictures online DEFINITELY do not represent this hotel.