Superb

Very good

Exceptional

Espectacular experience!!

Liked: Staff, pool very good. Give a raise to the lady at the reception on the weekend. I was waiting for this moment. I had the opportunity to take a room with two queen and double queen rooms. I wrote to the hotel to let them know that I would celebrate my 5-year-old daughter's little birthday in the room and we would use the pool. Additionally, I required early entry and they helped me by paying a small amount. The room was spectacular, it exceeded my expectations, it was large, with 2 bathrooms and 3 televisions. It was impeccably clean, very spacious and cozy. From the moment I contacted all the staff, they were very helpful. During the week, Dayana assisted me and was very cordial. But the girl at the weekend (I don't remember her name) at the reception was incredible, she took care of us and helped us with everything, always at our commands, excellent. We were able to enjoy my daughter's 5th birthday and we will have incredible memories. We will definitely repeat ourselves. Breakfast was precise. The cozy pool and a good temperature. All staff are very knowledgeable in customer service. It is unfortunate to see the bad comments that people write, I think they are absurd, the hotel far exceeds expectations and the people who publish these things here are sincerely clowns or people who want to take advantage. I read redeñas and I must say that I was worried, but when I arrived I really realized that reality is superior to everything. The hotel should be 5 stars, I highly recommend it!! Congratulations and we will return!!
Disliked: Nothing

Exceptional

Exceptional

Comfortable and good location

Liked: Pet friendly and bed is comfortable
Disliked: Pet charge is hefty and shower head need to change with asian new technology style which is strong and it will save water too. And I found a silver fish unfortunately.

Passable

Very good

Liked: Undergoing Renovation so main floor and reception a little off temporarily. But we got a brand new clean and large suite and it was amazing w separate family room and kitchenette. Wasn’t expecting that as had booked regular room last min literally at midnight found online 3rd party website avail in area and it was one of the cheapest highest rated. And we were given better room than booked without asking. Would return. Very short stay. Just to sleep and breakfast. Breakfast had good variety. Would definitely return.