Sonesta ES Suites San Antonio Northwest - Medical Center Guest Reviews
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9.0 miles from San Antonio centre |
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Bethany Mon, 14 April 2025
Passable
Liked: Breakfast and pool area. Nice lady who does the breakfast, I think her name is Shannon, was very nice and we could tell she was a good worker. She made the breakfast experience excellent.
Disliked: Room was not clean, shower especially in primary bedroom was filled with hairs that weren’t ours. There were also hairs underneath the fitted sheet that we could see. Floors also pretty dirty.
Marianna Thu, 10 April 2025
Clean and friendly needs some...
Liked: The elevator was a big issue - room was on 3rd floor and the elevator was very unreliable. The ice maker in freezer did not work dud need the ice for day tripping in the cooler. The kitchenette sink had a back up issue which I did ask the front desk to look at - they did but still had the issue. Otherwise clean a little dated rugs should be ripped up and vinyl flooring put in. Staff was very attentive and friendly. The weekend breakfast time was a bit short Sunday closed at 9:00 don’t remember Saturday time I think it was until 10:00. The kitchen area was fully stocked and clean. The coffee pot grind basket was broken - had to try and prop it in while brewing. Over all most issues were with out dated items but clean and friendly.
Mark Thu, 10 April 2025
Staff were terrific very helpful
Liked: Too far away from everything for us but all booked out for a major event so had to take what we could get. Room was good could use a little update.
John Tue, 8 April 2025
No room cleaning
Liked: Needn't check if rooms needs refill of towels and toiletries. Not cleaned once in 4 days
Iquolese Tue, 8 April 2025
Great value, greater staff, exceptional...
Liked: Amenities were exceptional! The breakfast was excellent and all the staff were friendly and helpful!
Disliked: I love everything about my stay here and was not unsatisfied with anything.
Eddie Tue, 8 April 2025
Good
William Mon, 7 April 2025
Superb
Liked: Comfortable, decent breakfast, convenient location
Marjorie Sun, 6 April 2025
Had a few hiccups when...
Liked: The location and basketball court.Pool/patio
Disliked: Pets
Linh Sun, 6 April 2025
Very poor
Liked: The staff was incredibly kind! Esp the overnight girl…great service. However - there was a giant cockroach, 2 inches, in our first room. They moved us and compensated but it was hard to be comfortable after that. My kids said the pool was quite dirty so they didn’t swim. Furniture/curtains def need updating. Our unfortunate circumstance has me rating this very low, which is a bummer.
William Sun, 6 April 2025
Staff is top notch and...
Liked: I’ve stayed multiple times. Walking distance to decent restaurants and kitchen was fully accommodating. Laundry facilities were complimentary and easily accessible.
Disliked: One of my neighbors was evidently smoking marijuana inside their room and it stank out the entire hall. The specific room during my second stay had a mildew/seafood smell. I just bought a scented candle and it masked it adequately.