Not good as expected

Liked: Location
Disliked: Breakfast was a joke. Fake juices. Fake coffee and food was unhealthy. In an era of q a healthy eating have professionals evaluate, not me, a PhD

Great structure, poor service

Liked: Recently fully renewedComfort bedNice breakfast
Disliked: We arrived at 03.36 pm after a long road trip and, even if the room was ready, the receptionist told us we'd have to pay an extra USD. 35 for early check-in (regular time would be 04.00 pm) that we refused to. For less than half an hour it was nonsense!The hotel offers valet parking for USD. 40/day while there's plenty of available and cheaper roadside parking nearby.

Enjoyed my stay. Staffs were...

Liked: Close to riverwalk
Disliked: Only valet parking available and slightly expensive

Some bathroom problems but overall...

Liked: Great staff, great location. Recommendation for a single traveller.
Disliked: The pump of the toilet kept on making a dripping noise but nothing a tissue couldn't fix and the pressure of the shower was non-existent, luckily there was a bathtub.No lightswith when you entered the room so had to find one on the other side of the pitch black room.

Very good

San Antonio Downtown

Liked: location was great staff were superb
Disliked: Our first room had the smell of dog which was unpleasant and also aggravated my asthma. Perhaps some rooms should be designated pet freeThe staff were very good and moved us to another room. Albeit exactly the same size. A small upgrade would have been exceptional customer service.Parking was expensive although about the same as everywhere.

It was for my birthday,...

Liked: The room was very nice and that it was close to the Alamo. And everything
Disliked: The valet guys made marks on my husbands truck but Mr Scott apologized for everything hopefully it doesn’t happen to nobody else.

Exceptional

Basic ok. Some areas need...

Liked: The room was nice and spacious. Personnel was very nice and eventually we had everything (basic) that we needed for a comfortable stay. Acceptable breakfast.
Disliked: The room’s bathroom was rather small and old school. Several sections of the building were undergoing heavy maintenance (including lobby, gym floor), which definitely didn’t make them look esthetically pleasant. The gym especially felt quite eerie, with holes in the ceiling, paint breaking off and an annoying sound of machines. Breakfast was decent, however we would appreciate if the hotel could pay more attention to the environment, by reducing the excessive amount of plastic items that are handed out for breakfast - cups, cutlery and plates were all disposable. With these adjustments, it could be a nice place to stay.