No stay. Baited into driving...

Disliked: Showed up for prebooked prepaid room at checkin time and they told us there was not a room and they had booked us one at a vastly lower quality hotel nearby. They would not even speak about anything else and said I had to call booking.com. They essentially kicked me out. Booking.com essentially called me garbage and that I was receiving no refund or compensation for the fact they trapped us hours from home with no place to stay then further wasted several hours of my time in the phone only to tell me too bad and that my choice was to drive 5 hours home that night at 8pm after driving 5 hours to get there, or pay $550 IN ADDITION to what I’d already prebooked for the only available hotel room in the city, which was a dump. Here is the review I wrote for the place they tried to send us:There was no stay. My pregnant wife and I showed up for our prebooked stay, waited 20 minutes in line in the lobby with the screaming barking pitbull and someone’s kids video game blasting so nobody could hear what anyone was saying. After checking in we dragged out bags up to our non smoking room and a literal plume of cigarette smoke poured out and we started coughing and eyes watering. Window had been propped open with fan by the housekeeping, so the hotel 100% knew they were putting us in that ashtray of a room. We went back down to lobby and waited another 20 minutes in line to be told there were no more rooms available (there were, but they didn’t want to give us a room that cost $20 more than we paid so they said there weren’t). We had booked months in advance so now that we were stranded, all of Reno was booked and the only room available was $600+ on other side of town so we had to drive home 5 hours that night. I don’t know how it’s even legal to do what extended stay America did to us. They wouldn’t even refund the stay, I had to file a credit card claim to recover my money.

Clean, pet friendly, and convenient.

Liked: Clean property and lovely staff.
Disliked: N/a

Very good

Nice stay

Liked: Excellent room!
Disliked: The west entry door wouldn't close and lock...

Not great

Disliked: We did not get the two room suite that we reserved and did not get a second room until night two. Our son had to sleep on the Coach cushions because we are a family of 5, hench why we booked a two room suite. The first night we were right next to a door that kept banging shut starting at 5am. It shook the entire wall of the room we were in. Also when we checked in someone else was at the desk complaining about poop being on their bed. Ew!

Very good

Superb

Other than the crappy breakfast...

Liked: Room was nice and clean, liked that it had a kitchen as well
Disliked: Complimentary breakfast could of been better

Good