Sonesta ES Suites Dallas Central Expressway, Dallas

Sonesta ES Suites Dallas Central Expressway Guest Reviews

Overall Average Score:

Pleasant (3.1 out of 5)

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Very good

Good

Liked: The manager was very professional and addressed each issue with urgency.
Disliked: We had a sink that was leaking water in the kitchen. And we were missing some items in the kitchen and had to wait over an hour for housekeeping to bring them.

Great people great room only...

Liked: Everyone was great

Very good

Good

Bad

Do not recommend

Liked: The location is just about the only thing I enjoyed about this hotel. It’s near a bunch of restaurants and shops and isn’t far from downtown Dallas.
Disliked: Everything other than the location. The room felt disgusting. Not sure if it’s because it’s an older hotel or if it just wasn’t fully cleaned, but we both felt disgusted from the start. There was also no hotel breakfast. All they had was coffee, toast and bagels. However there was no jam, butter, or even cream cheese. Part of the reason why I booked this hotel was for the breakfast but we ended up having to buy breakfast both days. I’m not sure how the hotel works but it almost seemed like we were staying at an apartment building. It seems as if a lot of the customers here almost live here, locals who seem to be repeat customers. From the second we arrived, I spent about 20 minutes waiting in line while the manager and customer were going back and forth. The customer claimed she paid her balance, the manager said she didn’t. The customer claimed she stays there when she gets paid and has never not paid her balance. The manager tried to convince her otherwise. I should have used that as our excuse to leave and find another hotel, but I booked online and our refund wouldn’t be fully refunded. I would really recommend finding another hotel. We stayed at a comfort inn and Houston and although the location didn’t seem the best, the service and experience was 100x better what we experienced here.