Sonesta ES Suites Cleveland Westlake Guest Reviews
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2.3 miles from Westlake centre |
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Jessibel Sun, 16 February 2025
Loved my stay
Liked: I loved the feeling it gave of being at home the accessibility it has to food and shopping.
Disliked: Can’t say I have anything bad to say
Noe Fri, 24 January 2025
Exceptional
Liked: Nice and roomy for our family!
Disliked: The tvs and internet were down the whole time we stayed which didn’t go over well with our girls.
Clark Wed, 15 January 2025
Disappointing
Liked: Cheap
Disliked: Outdated and not comfortable
Jenn2019 Sun, 12 January 2025
Good
Liked: The room was very nice.
Disliked: The sliding door had too much cold air coming from it.
Ross Sat, 4 January 2025
The price and pictures indicated...
Liked: Location was excellent.Room layout (with loft area) was good.Having the kitchen was nice (although unusable, see below).
Disliked: Where do I start? Kitchen did not have enough plates, glasses, silverware, utensils to be useful. Not even a coffee maker.No fresh towels during the stay (yes, they were available at the desk but you had to get them when the desk was open)Previous tenant's dog had trashed the bathroom door and room furniture.Very few channels available on TV, certainly not premium.Overhead light not working, several switches that controlled nothing.Car in the parking lot with 2 flat tires all week (never a good sign).Carpet was filthy
Elizabeth Tue, 31 December 2024
Wonderful stay
Liked: By far the best hotel I have ever stayed at. Very clean,spacious rooms,wonderful staff , Highly recommended!
Alexandria Tue, 31 December 2024
Poor
Disliked: Room was dirty. Mysterious substance on curtains. Either mold growth or something splattered across. Furnace kept ticking and making scary noises.
Aileen Tue, 31 December 2024
Great value and comfortable.
Liked: Perfectly located, close to our in-area family activities.
Marina Mon, 30 December 2024
The staff was pleasant, but...
Liked: Convenient location-close to relatives & shopping.
Disliked: The property description was misleading-the 2 bed, 2 bath loft suite was not listed on the second floor w/o an elevator. It was inaccessible for my 93 year old aunt & my cousin with a heart condition. We needed to move to a 2 bed, 1 bath room that rented at a much lower rate. I was not reimbursed the difference.
John Thu, 19 December 2024
Good stay but disappointed in...
Liked: room was spacious with all basic amenities including cookware and coffee pot.
Disliked: booked a fireplace suit and was given room without fireplace. when I went to the desk to complain they said all fireplaces weren't working. very disappointing as that was the main reason I booked here to start.