Sonesta ES Suites Cleveland Airport Guest Reviews
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0.6 miles from Middleburg Heights centre |
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Randi, Port Cl, visiting Cuyahoga County Fairgrounds Wed, 25 October 2023
Was not impressed. I will attach photos and video. 59 minutes before my show the general manager says to desk clerk, tell her she can have her money back. On 2 rooms b4 my show. Wow. No compassion. I asked for a new room due to following and again pictures and video to accompany. Kicked in door with 2 screws holding lock on, not safe as I stated. Dishes in dishwasher, I don't work there to clean and put dishes away. Finger prints and sticky stuff on end table and TV. 6 inch yellow circle on bed, yeah. Which I had to strip and change myself as no one could bring it. Cob webs everwhere. Heater room open. You have an internal leak in the walls which allows water damage and big drops of paint filled with water. Shower curtain hanging on by rachet screws. Partying in the parking lot. Smoking weed in the halls or it was just that trifling of a smell. I complained like 6 times with no empathy. Complained face to face, perfectly brainwashed answers with no compassion or integrity for people wanting a safe place away from home. Do better!
Liked: My family came.
Disliked: Whole room.
Jasman Thu, 2 January 2025
Exceptional
Jasman Thu, 2 January 2025
Exceptional
Jasman Thu, 2 January 2025
Exceptional
Jasman Thu, 2 January 2025
Exceptional
Myiah Sun, 29 December 2024
Passable
Jasman Tue, 17 December 2024
Love it
Liked: Great
Disliked: Nothing
Jasman Tue, 17 December 2024
Exceptional
Jasman Tue, 17 December 2024
Exceptional
Richard Sun, 10 November 2024
Last minute de
Liked: Average !
Disliked: Getting old , no improvement, been going there 3&4 years no continental breakfast
Mary Tue, 29 October 2024
Very good
Liked: Size of room. Very roomy and homey.
Disliked: Nothing really.