Sonesta ES Suites Cleveland Airport, Middleburg Heights

Was not impressed. I will attach photos and video. 59 minutes before my show the general manager says to desk clerk, tell her she can have her money back. On 2 rooms b4 my show. Wow. No compassion. I asked for a new room due to following and again pictures and video to accompany. Kicked in door with 2 screws holding lock on, not safe as I stated. Dishes in dishwasher, I don't work there to clean and put dishes away. Finger prints and sticky stuff on end table and TV. 6 inch yellow circle on bed, yeah. Which I had to strip and change myself as no one could bring it. Cob webs everwhere. Heater room open. You have an internal leak in the walls which allows water damage and big drops of paint filled with water. Shower curtain hanging on by rachet screws. Partying in the parking lot. Smoking weed in the halls or it was just that trifling of a smell. I complained like 6 times with no empathy. Complained face to face, perfectly brainwashed answers with no compassion or integrity for people wanting a safe place away from home. Do better!

Liked: My family came.
Disliked: Whole room.

Last minute de

Liked: Average !
Disliked: Getting old , no improvement, been going there 3&4 years no continental breakfast

Very good

Liked: Size of room. Very roomy and homey.
Disliked: Nothing really.

Passable

Disliked: Soft spots on floors. Carpet is aged. Couldn't get the answering machine light off. Called the front desk and thet said they would take care of it but it was still on in the morning.

Location is nice but they...

Liked: I like it coz it’s convenient for me and my family and close to the clinic
Disliked: It used to be more clean and new The lights are mostly burnt in the roomThe building is getting old No maintance Laundry room always dirty

Poor

Short time stay only

Liked: Our early flight departure made it a suitable fit for our plans
Disliked: This location is in need of updates and emitted a strong smell, suggesting a lack of deep cleaning for an extended period. While not ideal, I would advise against it for lengthy stays.