Sonesta ES Suites Chicago Waukegan Gurnee, Waukegan

Sonesta ES Suites Chicago Waukegan Gurnee Guest Reviews

Overall Average Score:

Excellent (4.3 out of 5)

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Liked: How quiet it was, how comfortable the couch was & the bed and the staff was really sweet and all the people there were so nice. It just was cozy and comfortable.
Disliked: Just noticed a tiny bit of cobweb areas along the base that just needed to be detailed and little bit of dust areas otherwise it was great!!!

Overall- it did the job...

Liked: The location was fantastic- close to Sarge’s Meet and Greet, the base, mall, food, shopping- couldn’t ask for better.
Disliked: The property needs TLC and a lot of it. The outside door didn’t lock half the time we were there. The furniture is beat up and uncomfortable.

Passable

Liked: The breakfast is okay, They just had to basics. For the cost I definitely would have expected a lot more.
Disliked: The staff was very nice and very supportive. The property definitely needs to be upgraded. The couch was sunken in the middle, the chairs were very old and pealing. There was hair in the bathroom, kitchen, and bedrooms Which tells me that the staff didn't do a good job cleaning.

Exceptional

Superb

Exceptional

Liked: Location and knowledge of front desk staff
Disliked: 5.00 a night for parking. Was asking a little much. Stayed 2 years ago and that was not a charge.

great stay

Liked: receptionist was great, felt like home.

Fantastic!

Liked: We were greeted with a warm welcome by the friendly and helpful woman at the front desk. Visiting town for our son’s Naval graduation, we received invaluable information that enhanced our stay. The room was impeccably clean and offered exceptional space for the price. Our son even spent a night on the couch with us, making it feel like home. I highly recommend this hotel to any family visiting their sailor—it's an excellent choice!

It was great

Liked: I loved the breakfast and staff super nice and accommodating. The rooms were clean and spacious. The location is also very calm and quiet.
Disliked: The charge for parking I did find strange. I haven’t been at a location that charges to park on its property like that. It was assumed it was included

Pleasant

Liked: The people were very nice
Disliked: We didn't sleep well. The bed was uncomfortable. Woke up with my back killing me. You could hear the people out in the hallway talking, doors slamming and the people above us walking around their room. We tried to turn the fan on over the stove to drown out the nose but it wouldn't come on. We actually left the night before instead of the next morning because of not being able to get a good night's rest.