Sonesta ES Suites Charlotte Arrowood Guest Reviews
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7.2 miles from Charlotte centre |
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Jasmine Tue, 25 March 2025
Exceptional
Kiara Mon, 24 March 2025
Very good
Anselm Mon, 24 March 2025
Outdated amenities, very poor cleaning,...
Liked: Size of the suitesThe WiFi speed was good
Disliked: Cleaning was very poor, found food crumbs on the floor, the carpet was very dirty and old, same for the couch.Amenities were very poor and outdated.Body wash was not available, asked a cleaner for a refill (apparently she didn’t understand English), body wash was refilled with a conditioner.Water was leaking from the sprinkler when we were leaving the room. Called the reception to inform them and a maintenance worker was sent. Don’t know how it ended since we were checking out.Breakfast was horrible.It was a nightmare, a terrible experience.
Frankia Sun, 23 March 2025
Overall the stay was okay....
Liked: I like how the hotel suite felt like a miniature apartment. I love the cleanliness.
Disliked: There were several things I didn’t like. I didn’t like how we had to “self replace” our towels and rags for fresh clean ones. I didn’t like that the fitness room was so small. I didn’t like the small breakfast options. There were no bacon, waffles/pancakes and we were no aloud to take our food back upstairs to our rooms (yet they offered “room service”. On our first night there, the fire alarm went off and boy was it loud. We had to evacuate the building and wait for the firefighters. Lastly, I didn’t like how creaky the floor boards were. We could hear people on the 3rd floor walking heavily across the floors.
Jorel Fri, 21 March 2025
Exceptional
Liked: From the receptionist to the cleaning personnel it was fantastic. Their courteous attitude was really amazing. The place was like a paradise. I already recommended it to some friends.
Disliked: maybe the parking spaces were kind of small. Honestly, my son and I did not expect that much of the place when we entered the parking lot after a terrible night in a different hotel.
Lashanda Thu, 20 March 2025
Exceptional
Lannel Mon, 17 March 2025
Good
Gladys Mon, 17 March 2025
Bad
Mitchell Sun, 16 March 2025
Pleasant
Giuseppi Sun, 16 March 2025
DIDNT LET ME CANCEL MY...
Liked: Nothing the customer service is ass and wouldn’t let me cancel
Disliked: Let me cancel and don’t hang up on me multiple times