Sonesta ES Suites Auburn Hills Detroit, Auburn Hills

Liked: It was very nice. People were friendly.

Had no idea what to expect, first time in town - went to Crofoot to see Father John Misty. I was completely blown away by the wonderful hotel and staff. Everything was spotless; the room was very comfortable (even the sofa bed); pillows the very best. The staff was friendly and helpful - providing directions, pizza delivery number, and just being nice to talk to. The lady serving breakfast let us early birds start eating right away, instead of making us wait - was nice to see someone giving 110%.

Liked: Great stay - thank you!

Very good

Good

Decent price, good space, good...

Liked: Rooms are good, well equipped with kitchen and with a very good space. Bed is comfortable and good. Room natural illumination is also very good!
Disliked: Bathroom needs an improvement. Lights always blinking and some not working. Fridge making too much noise (I guess too old) and not good to sleep. When I entered the room one window was slightly open, so the room was really cold (winter). I took a while to get it warm, because heater was also off. Controls on the wall (for heat system) not working, so no way to define "auto" and it must be on or off all the time.

Good

Liked: The size of my room
Disliked: I was quite disappointed with the breakfast. The selections were meager. The breakfast person couldn’t be bothered to keep things full. The pancakes ran out by 7am on my first day, the eggs were burnt both tasting and visually.

Passable

Liked: The company gave us a upgrade and never told price then before check out and we got billed 113 more for a studio to one bedroom and was not authorized
Disliked: The whole billing and POS system...

Very good

Liked: Staff was exceptional. Very friendly and helpful

Very good

Liked: Cynthia is fantastic! Looked after me a few weeks ago and Saturday was wonderful..very quick check in!
Disliked: Elevators inside need a quick clean up...looks like something spilled on the button panel

terrible experience to stay

Disliked: Wifi not working on 2nd floor, AC on working on 1st floor, no cleaning or making bed everyday or even alternate days

DISAPPOINTED

Liked: The staff was great, and the location was in a good central area. The mattress was nice.
Disliked: We didn't like finding leftover containers in the frig, a dried up used washcloth in the shower, and a dirty glass. The hotel itself needs updating.

Other than the front desk...

Liked: I was there for several days the hot food often ran low one day it was completely out 30 minutes before breakfast was over and when they were told they simply looked in the pans shrugged and walked back into the kitchen as multiple people continued to come into the breakfast area.
Disliked: I was there for 5 days and only had my room freshened up once. The most of the dishes in my in room kitchen had dried food on them when I brought carry out back the room I would grab a plate and utensils from the breakfast bar.