Sonesta ES Suites Auburn Hills Detroit Guest Reviews
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2.8 miles from Auburn Hills centre |
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Tucker, Archbold Sun, 12 January 2014
Liked: It was very nice. People were friendly.
Mary S, Chicago Mon, 16 July 2012
Had no idea what to expect, first time in town - went to Crofoot to see Father John Misty. I was completely blown away by the wonderful hotel and staff. Everything was spotless; the room was very comfortable (even the sofa bed); pillows the very best. The staff was friendly and helpful - providing directions, pizza delivery number, and just being nice to talk to. The lady serving breakfast let us early birds start eating right away, instead of making us wait - was nice to see someone giving 110%.
Liked: Great stay - thank you!
Diego Mon, 21 October 2024
Passable
Liked: Great room size
Disliked: Not very clean the room and the staff was not friendly when you asked for something
Morales Sun, 20 October 2024
Passable
Disliked: I was charged for an extra night and have yet to refunded for it
Vikrant Thu, 17 October 2024
Exceptional
Jabria Sun, 13 October 2024
The manager was rude Nasty...
Liked: Location
Disliked: It was nasty dirty blood on the wall bathrooms not clean beds not clean room smelled like smoke. Floors need to be changed not enough house keepers at all manager stated they just bought the property 35days ago
Mcgee Mon, 7 October 2024
Perfect weekend
Liked: Everything was great
Pamela Sun, 6 October 2024
Great for families and a...
Liked: We loved it, spacious, comfortable rooms
Disliked: The pool could use a cleaning
Luo Mon, 30 September 2024
so bad!
Disliked: I believe this hotel needs to improve its management! The staff had no experience handling unexpected situations, and the hotel manager failed to show up in a timely manner to manage the issue. As a result, we were left dragging our luggage late at night, after 11 PM, searching for alternative hotels. We almost ended up sleeping on the street!The problem arose because the hotel had overbooked, leaving many guests without rooms upon arrival. However, the staff did not inform us of any resolution or next steps, and we waited for a long time with no information. The final outcome was merely an offer to upgrade our room for the next stay.Do you think this kind of resolution would encourage us to choose this hotel again?
Joshua Sun, 29 September 2024
Very good
Liked: Huge room/s
Disliked: Furniture was literally torn up and stained.
John Mon, 23 September 2024
Superb
Liked: Cynthia was amazing. Checked me in early and the room was a lovely surprise! 2 BEDROOMS ...spacious bathrooms..2 of them!!..kitchen..amazing!!
Disliked: It was not a big deal but the shower was slowly dripping after turning it off...more concerned about the waste of water!
Terry Thu, 19 September 2024
Good