A slice of small town...

Liked: The location was very quaint in such a busy area.

cool, calm and collected

Liked: the location and the vibe very good
Disliked: access to the bedroom

Exceptional

Liked: The location was amazing, the lights around the outside were beautiful and the bed was wonderfully comfortable. The information for check in was clear and detailed, I love that you could use your phone as a key. I have absolutely no complaints and would love to stay here again.
Disliked: There was no cream for coffee.

It's not a hotel, it's...

Liked: The courtyard out the back of the property has a lot of ncie foliage and the sound of frogs and other animals at night was pleasing and different for such a city centre property.
Disliked: There are no staff, this is not a hotel - it's a collection of rooms with everything run remotely via technology. The tech and human interface unfortunately doesn't work very well. Encountering some difficulty trying to enter the apartment late at night we rang the 'help' line - which should have been quick to sort out by simply telling me that everyone in our party needed to do the tedious face recognition verifaction video as well as just the person that made the booking (i.e. me) - but we were repeatedly told instead that we had only made a booking for one room not two and therefore he couldn't help us. We just had to work out what the problem was ourselves. Later, when in the room, I couldn't find the thermostat for the A/C, so I had to download the Sonder app to ask the question. The first answer was 'it's in the room by the door' - guess what, I had checked the obvious places! - I was then told, 'oh yes, sorry, it's outside in the hallway and covers all the rooms on the floor so don't change it much / at all'(!). Added to this, the room decor was a bit disappointing compared to the pics on the site (and the cost), including there being no towel rail in the bathroom. There was also no bar open in the courtyard in the evening as advertised and I saw barely a soul for my entire stay, except for my colleague. As its location is somewhat isolated just off the freeway, coupled with there being no staff onsite, I would definitely not recommend this place for solo travellers. All in all, a disappointing stay for a place that we had high hopes for, the lack of human warmth and presence is really telling - it's a heritage property, which they make a lot of on the website, but there is no one to bring it alive; they really need to lean into that otherwise there's no point.

Good

Exceptional

Nice

Disliked: Ac was set way too high (it said 75???) and we couldn’t control it. I think they may have turned it off at night. Windows were single pain so it got hot easy.

Exceptional

Liked: It was clean and modern and the location is good !

Bad

Liked: all respect to the team I’ve only dealt with amazing people /amazing customer service but unfortunately after staying for almost 2 months in this place and the other sonder in downtown the management decided to cancel my last reservation without any reason which is completely shocking and unacceptable. I confess to have broken maybe one of their rules by smoking once and got an email / first warning and acted accordingly . Idk maybe to fine me as per their policy or whatever should have been the action…. BUT to cancel a reservation AND REFUSE TO GIVE A ROOM to a customer that has been staying for two months in the last 3 months just too extreme, crazy and unheard off . Good job to whoever took this stupid decision you definitely lost a customer with a very high LTV that is always traveling around the world.