Good

The location was good, the...

Liked: Location was good
Disliked: It could be cleaner.

poor

Liked: location
Disliked: poor decor, room at rear noisy air conditioning, old dirty rug, chairs in room not usable as stained not to same standard as Nashville Sonder

Superb

Very good

Bad

Good location in Midtown

Liked: The location is great & the room reasonably comfortable with a kettle & fridge & microwave. Loved that there was a bathtub - disappointed that the bath plug was not functioning so couldn’t use it.
Disliked: It was very impersonal - everything is done through remote interaction. Also there was a bank of cabinets outside our bedroom window which hummed loudly all night. Room was small for two & had no desk & not enough electric sockets for work. Didn’t like the absence of housekeeping.

Photos online don't mislead

Liked: This hotel was unique and hard to fault in anyway. The photos online are a true & fair representation of what you get. They do not mislead. This is a keyless hotel (they provide access codes the day before). The rooms offer so much space which is hard to find in manhattan for such a reasonable price. (Obvs prices are subject to change but I paid around £900 for 4 nights for their best room). I also booked a room for friends that was a superior room but not the penthouse. That was around £800 for 4 nights and was equally spacious and comfortable. The rooms both had kitchens, bathrooms, good quality mattresses, dining tables and all the amenities you'd expect. There are large tvs with Roku & apps like Netflix etc. The hotel doesn't run like a regular hotel. There is no house keeping servive at all during your stay. This is actually not a big thing to me as I usually put a "do not disturb" sign on my door anyway when I'm in hotels. The front desk is manned all day and if you need extra towels or more coffee pods for your room then they are happy to provide you with as many as you want, every single day if you want it. The staff are super friendly and they even dropped me a text message after my first night to see if we had settled in OK and to check we was happy with the room I have been to New York more times than I can count, and this by far is the best accommodation I have ever found within my budget. Location is fantastic too.... walking distance to mist landmarks midtown. And 2 blocks away from Grand Central if you want the subway to travel further distances

Absolute gem in the city...

Liked: I hesitate to share this as I want to make sure I can easily get a room next time I'm in the city. It's a great set up. Super central location and lots of breakfast options nearby. Loved the amenities. Staff were wonderful. It took me a while to realise I could use my phone/bluetooth to unlock the door which made the process even easier. Solo visit this time but I would bring my kids next time for sure. The Shakespeare downstairs was also great, staff went our of their way to make me feel welcome.