The hotel staff were really...

Liked: We were really happy with the breakfast, is was great value for money and the food was fantastic and the staff really friendly, if I stay in Florence I will be going back to this hotel.
Disliked: There wasn't anything that I didn't like about the hotel, we were really happy with it!

Excellent location, big rooms, good...

Liked: The location of the hotel is fantastic. The deluxe suite was very big and good. The staff were courteous and good.
Disliked: We were in room no. 304 in one of the newly built suites. The bathroom fittings were poor. Hot water wouldn't come out with enough pressure probably because a pressure pump had not been installed. The water was also not draining out properly. we had to complain at least 3 times about the shower and bath room fittings in the course of our 8-night stay. Everything else about this hotel deserves 9 out of 10 except the bath room fittings.

Exceptional

Liked: Friendly staff, perfect location, very good breakfast!

Good location, great staff

Liked: Short walks from most of the places we wanted to visit, clean room and friendly staff.
Disliked: We couldn't figure out how to work out the AC. Even when we turned it off, cold air was coming out, however that wasn't a big issue.

Very good

Disliked: Need more hot water!

Passable

Superb

Liked: We love the location , the room is also nice and clean , the staff are very friendly. We really enjoy staying in this hotel.

Pleasant

Very good

Liked: Very central.