disappointing, except for the staff

Liked: The staff are superb: professional, helpful, courteous; really great
Disliked: This hotel is a 2-star at best. The shower in my room could not be shut; when you did manage to shut it with enormous effort, you then couldn't turn it on again - from other complaints from folks staying at the hotel same days, this was a recurring issue. The carpet was so old, it was coming off in waves. The doorstops were knocked out. The water was cut for 2 hours....The sauna door could not be opened from the inside (...this is potentially dangerous...), and the shower was so beat-up it was falling off. All in all, a terrible, run-down, sort of awful facility. which is DEFINITELY not 5 star, and 2 star at best. Accor should be absolutely ashamed of themselves for passing off an atrocious facility as 5 star. The only thing which partially saves the place is the staff - all of whom are absolutely superb.

Very good

Great place but too bad...

Liked: Great location and great view
Disliked: Couldn’t diner at the hotel - was told that the restaurant was fully booked but 2 tables of 4 remained empty for the full evening

Good but not great.

Liked: Room. Staff.
Disliked: Lobby and lounge areas.

Very good

Exceptional

Our stay at Sofitel was...

Liked: Location, accessible to local attractions, splendid views from the property
Disliked: None

Exceptional

A waste of money and...

Liked: The location was great and the staff member at check in was lovely.
Disliked: Apart from the check in staff and the room staff (who were excellent) the staff were unfriendly and generally disrespectful. This is not acceptable for a hotel of this level. The staff in the bar were especially rude to the point that I felt they laughed with each other when I made a request. I’m not sure they are used to dealing with women of colour.