Exceptional

Liked: Great location and facilities, spacious room with many thoughtful details.
Disliked: /

Exceptional

I won’t recommend to anyone...

Liked: The location is perfect ,and they have good people working there too
Disliked: After paying that big money for one night,they let me pay £150 as a holding money and promise to give it back after check out but they are still keeping my £150, I called there so many times since 13/09/24 till now my money is still with them.And this is total stealing

Brilliant location for a London...

Liked: The location is fantastic. The doorman was consistently welcoming and the check in experience was friendly and efficient. An early arrival was accommodated without a second thought- thank you.
Disliked: The F&B staff were poor- though perhaps inconsistent is a better description. Single diners/travellers can be ignored and this was true both in the Bistro for lunch and breakfast. Asking for tea, getting coffee and a laugh at me for then reordering tea was a little galling. Not having water poured when it was for every other table was a shame. Similarly the bar seemed perennially under-staffed and miffed when trying to order- quite strange.

Very good

Very good

Exceptional

some good some bad -...

Liked: We arrived at 0830 am and by 930am our room was available and we were able to check in early. The person at the front desk was fabulous! Most of the concierge was very friendly and helpful. The restaurant was beautiful and would have been more enjoyable had the staff been a little more friendly. We only had coffee there.
Disliked: One of the waiters outside said he would let us know when a table became available so we had a drink in the bar. I told the bartender that I was looking for something I had in mind he gave me a drink that tasted fine but charged us $46.00 for two drinks. That wasn't in line with the drink prices on the cocktail menu. I felt like I had been robbed. He clearly was taking advantage of us. It left a bad taste in my mouth and we didn't return. The waiter outside forgot to come get us when a table became available.

Ah.. Not so good, but...

Liked: Location
Disliked: Room, Spa, Price for the quality