Sofitel London Heathrow Guest Reviews
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Fiona Sun, 23 March 2025
Pleasant
Christopher Sat, 22 March 2025
Very good
Lynne Sat, 22 March 2025
Stayed overnight before am flight,...
Liked: Convenient, clean and very very quiet.
Disliked: Nothing
Erika Sat, 22 March 2025
Great location with friendly, helpful,...
Liked: All the staff were friendly & most helpful.
Disliked: Nothing
John Fri, 21 March 2025
Superb
Liked: Perfect location for
Lisa Fri, 21 March 2025
Exceptional
Eric Fri, 21 March 2025
Very good
Toni Fri, 21 March 2025
Exceptional
Christopher Fri, 21 March 2025
Easy to get to the...
Liked: high floor with a good view
Disliked: The on site shops are expensive
Fiona Fri, 21 March 2025
Waste of money. Poor customer...
Liked: We booked a twin accessible room but only a queen bed one available. The lift to our wing was out of order so it was a long way in the wheelchair to our room. In the morning we realised the shower was not just broken but scalding hot. They couldn’t fix so offered a room to use but in another wing and we had no time to get there as we had a flight to catch. When we complained we were only offered 15% discount. This did not compensate my husband for not being able to have a shower before facing a 9hr transatlantic flight. Very poor service
Disliked: See above