Superb

Great Hotel unfortunately overpriced food...

Liked: Staff on reception fantastic, excellent location and very comfy room with good facilities
Disliked: The cost of food and drink very expensive given you already pay a premium for the excellent location

Restaurant fabulous and attentive restaurant...

Liked: Location to airport
Disliked: No coffee in room, No answer from Room service or Housekeeping. I called reception- no answer. They called me back. I told them that I’d had no luck with contacting housekeeper or room service. I was told to try again.

Superb

Very good

Best place to stay when...

Liked: Wonderful for T5 Heathrow. Restaurant very good

Very handy when you have...

Liked: Very handy for early morning flight. Quiet and spacious room and well equipped . Room service timely and food good. All hotel staff very polite and welcoming . Would recommend.
Disliked: Only one bathrobe for a double room which I expect was a mistake by housekeeping but not a deal breaker.

Good

Liked: Location
Disliked: No coffee maker in room basic amenities

Had a very comfortable night...

Liked: Convenient to Terminal 5Rooms very comfortable and bathroom was amazing
Disliked: Only negative was the switches for the lights, found it hard to find the bathroom switch during the night, put the room lights on by mistake!