Exceptional

Good

Very good

Pleasant

Liked: Location
Disliked: Too old, basic facilities , not clean

We enjoyed our stay. Everything...

Liked: The staff and the facilities were excellent.
Disliked: No direct access to the lifts from the car park.

Convenient and fantastic facilities and...

Liked: Very quick to help any time I had an issue. The maintenance on the aircon was there within a few minutes and everything was fixed when I came back to the room with a note to how to manage if the room was then too cold which I appreciated.Pool access and towels very easy to get to and utilise. The facilities were fantastic for the business conference, food provided was also really lovely.Location of Sofitel felt smack bang in the middle of everything you need, Woolworths around the corner, great restaurants all around, ice cream across the road, shopping district right next door. For someone with an injury it made the trip so much easier!
Disliked: Lifts could be a bit of a pain, sometimes it was hard to know which was going where and I got in when it was going up one time and I couldn't select my floor until I went all the way to the currently selected floor.I had two separate bookings for the days I was there, one in a double room and then in a king room. Through the booking.com website I was told they would make a note to have same room for my stay, when I arrived that was not available to me. It wasn't a big deal, I didn't mind moving, it was just a bit of a let down as I hadn't realised that would be the case. Things happen though!

Very good service and hotel...

Liked: I was competing in PANPACS and found the location good for getting to varsity lakes
Disliked: We were hardly there during the day, and cant say there was anything we didnt like

nice location good service old...

Liked: I recently stayed at this hotel and had a mixed experience. The concierge was exceptionally kind and helpful, making my stay more pleasant. However, I found it challenging to communicate with the receptionist due to their limited English proficiency. On a positive note, I thoroughly enjoyed the pool service, which offered a great selection of drinks and snacks. Overall, there were some highs and lows, but the friendly concierge and enjoyable pool service stood out..
Disliked: The building itself is quite old, and the pool area definitely needs a good renovation—I even found a dead cockroach in the spa

Exceptional