Sofitel Biarritz Le Miramar Thalassa Guest Reviews
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0.6 miles from Biarritz centre |
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Christopher Wed, 9 October 2024
We had a lovely time...
Liked: The location was ideal. The property could use a little facelift. Staff was accommodating. Not sure that I would rebook.
Disliked: The outside needs some TLC.
Vasileios Sat, 5 October 2024
Very good
Liked: Perfect breakfast
Ian Mon, 16 September 2024
Poor and tired accommodation, good...
Liked: Location and the bed was very comfy.
Disliked: The hotel was very tired and run down in both the bedrooms and gym/pool areas, it felt damp and grubby particularly in the gym! Our room was very noisy as the windows didn’t close properly, the phone to reception didn’t work and neither did the coffee machine which was reported and nothing done.Having stayed in many Sofitel hotels before this was without doubt well below the usual standards!
Phil Sun, 15 September 2024
Passable
Liked: Location
Disliked: Service at breakfast was slow and poached eggs when they arrived were cold
Ian Thu, 12 September 2024
I’d revisit anytime. Please redecorate...
Liked: Great location, energetic and helpful staff. Good service in the dining room. Reception first class.
Disliked: The gym needs redecorating. At this price it needs to be spotless.
Alves Tue, 10 September 2024
I was very disappointed.
Disliked: Upon arrival at the hotel, they demanded a guarantee worth €400, in addition to the reservation price. I still have around €950 blocked on the card. I've already called 2 times and I still have the money blocked.The only nice person at the reception was a lady who was on the night shift. I was very disappointed, for a hotel that should be 5 stars, in terms of service.
Julien Thu, 29 August 2024
Disappointing
Gallagher Sun, 25 August 2024
Excellent staff apart from last...
Liked: Location
Disliked: Falling apart
Fjm Fri, 23 August 2024
Great location so close to...
Liked: Room side sea view, not direct; hotel seems built in seventies; parking garage unpleasant but the staff takes care of that (top!); great location, swimming pool great; sauna bit small
Disliked: paint the parking garage white
David Sat, 17 August 2024
Good hotel in a lovely...
Liked: Good view and position.Breakfast was truly excellent.
Disliked: Bath too narrow and there was no separate shower.