Exceptional

Awesome stay , Awesome view...

Liked: Service
Disliked: More restaurant options

Great location & amenities would...

Liked: Location convenient, room layout very nice. Lots of space and room. Great facilities, goes above and beyond
Disliked: Nothing

Good

Disliked: We checked into your Hotel for the Coldplay Concert, Our daughter and partner who had originally been coming couldn't make it so another daughter came with her partner. We had paid the $1700 for both of the rooms NOT the daughter.Because one room was put in the first daughters name and the 2nd room in our name we were told we had to contact the first daughter to verify that it was ok for our other daughter to stay in the room. Which we thought was absolutely nonsense.We were told we had to ring our daughter but she works and cannot always take a call.So then we were told we had to email Booking.com to have both reservations put into our name. Which we did.On arrival at the Hotel by our daughter she was told that the room wasn't available due to the above.Then it all seemed to be ok. I mean to say the rooms were both paid for weeks ago by US.We are 68 & 67 and have just toured Europe for 3 months and stayed in many beautiful Hotels but never had any hiccupslike this.We felt quite deflated to be fair

Lovely venue itself, staff were...

Liked: Staff were happy, polite and so helpful. The bed itself was very comfortable. Location was great for hotel placement.
Disliked: There was a lovely bath but no access to any shower/bath gel as it’s locked up in the shower itself, the room was hot and there doesn’t seem to be actual air conditioning control (just a dial which we had cranked all the way to “cool” and it didn’t feel cold), insanely noisy during the night - our room faced the bus depot so a lot of movement coming and going from there, feather pillows were flat and uncomfortable.

Exceptional

Liked: Beautiful decor, friendly and helpful staff.

Exceptional

Wish I was given a...

Liked: Breakfast
Disliked: Room was filthy. Suspicious brown marks on toilet wall paper, mold and grime on shower floor. No hot water on night 2 and never compensated for this. There was another hotel check in right next to our room (room 314). Lacked privacy.

Bad