This is the best placed we have stayed. We have stayed all over the world and this is the best hotel. Very clean, tidy and super amazing bed to sleep on.

Liked: The room was amazing and the staff were so friendly.
Disliked: None.

Good

Disliked: Hey team.Just wanted to give you a bit of feedback from our recent stay. I don’t usually write reviews, but I felt it was important to share our experience so hopefully some things can be amended for future guests.We booked our stay on the same day we decided to visit SO/ Auckland. While check-in time was listed as 3pm, unfortunately we weren’t able to access our room until well after that. My pregnant partner (20 weeks along), our four-year-old son, and I waited in the foyer. We were kindly offered some candyfloss, which was a nice gesture, but it didn’t quite make up for the inconvenience of the delay—especially given my partner’s condition and having a young child with us.Another serious issue we encountered was with our drink order. We had specifically ordered a 0% beer over the phone to be sent up to the room for my pregnant partner’s birthday. However, what was brought to us was a full-strength 5% Steinlager. Unfortunately, my partner had already consumed a quarter of the bottle before realising it was alcoholic. This was incredibly disappointing and, frankly, dangerous considering her pregnancy. We did call back and the staff responded by offering two 0% beers as compensation, but the mistake itself was quite alarming. The young lady did come down herself to deliver the beers and she was very apologetic about the situation, But accuracy with these types of orders is absolutely crucial.Lastly, we experienced a concerning moment after breakfast. Both my partner and I felt extremely nauseous and ended up vomiting shortly after eating. Our son, who had a different meal, felt completely fine, so we’re unsure if it was something in the food (possibly the eggs), but it did leave us feeling uneasy.To be fair, I do want to mention that the staff were friendly and polite throughout our stay. It’s clear your team cares about guest experience, which we really appreciated.

Exceptional

Liked: Breakfast was exceptional. Great views.

Exceptional

Exceptional

Exceptional

Superb

Exceptional

Pleasant

Liked: Staff were always warm, welcoming, attentive, and helpful.Spa/pool/sauna/gym facilities were well appointed, and an enjoyable space to spend time.So high rooftop bar cocktails and snacks on point, with good atmosphere.
Disliked: On arrival to our room we noticed there was urine on the toilet from previous lack of attention to cleaning. Reception Staff were mortified and very promptly professionally moved us to another room.New room also wasn't pristine, but not to the same extent & I didn't want to make any further fuss for the poor staff.So high rooftop bar one night was closed for a private function(completely fair), however I was then disappointed the lobby bar called "Mixo" doesn't mix cocktails despite it appearing they have all relevant spirits displayed to adequately do so, advising only pre mix was an option. I have previously got a properly prepared cocktail here in the past so I'm not sure why this isn't the case now.One of our Spa robes had a rip in it exposing an area on the shoulder.Toilet/shower has a one way swing door so you can only shut one or the other, not both at the same time. Situated in an area of the room that felt quiet exposed.The beds we found as I understand personal preference super soft! Like melt in to, not in a good way, zero support. Pillows also flattered down to nothing. Being a 4 night stay we had we were left rather sore.T.v system was also down for half the length of our stay so movies for relaxing night in as we'd planned couldn't be the case, as I believe also no chrome cast or anything.

Superb

Liked: Excellent room, excellent service. Great facilities for exercising. Superb location.
Disliked: The layout of the bathrooms didn’t make much sense.