Smart Suites on the Hill, South Burlington

Disappointed

Liked: The location was great. Within walking distance of many restaurants and grocery stores as well as other attractions. The rooms were spacious and the private balcony and on property laundry was nice.
Disliked: We only had lukewarm water at best and sometimes no hot water at all . On one occasion we did not have hot water for 5 hours. When I first went into my room there was a very fowl odor and I found a pair of dirty men’s underwear ; when I complained to the front desk I was told there was no house keeping and I would have to remove them myself. The elevator was also malfunctioning and was being repaired. On one occasion after the elevator was “repaired “ I became stuck in it causing a panic attack and asthma attack. This was very traumatic for me. I was told that they were sorry . The elevator was out of service for the rest of that day and the following day. I have a lot of trouble with stairs due to asthma and also knee issues. ( I was on the was on the third floor) There was lots of noise in the hallway late at night and in the parking lot at all hours. My clothing was also ruined in the washer after the first washer I used wash out of service but not marked and yet took my quarters . When I said something about this again I was only told they were sorry. I complained about the hot water and was only told they were sorry. I really do not feel as though my stay was worth the price I paid. Oh let’s not forget my card being ran when I first got there and when I asked why she told me not to worry and I said normally they just keep a copy on file and not actually run it. I was told there would be no charge made to my card and yet there is one.

Ok for the price

Liked: Size of room
Disliked: No breakfast

Superb

Liked: The living space and environment are quite nice.
Disliked: The shower and oven condition need to be well maintained

Booked here because nothing else...

Liked: Room was clean. Staff was friendly.
Disliked: Room needed maintenance and updating. Furnishings were old and beat up. Exposed carpet tack strip. No hot water in AM. Common areas not clean.

Passable

Disappointing and overpriced.

Liked: Location was fine. Price was much too high for quality of the facility
Disliked: Very run down, dated. First floor hallway carpet looked like it had been flooded and never replaced. Reception area/office was very cluttered and messy in our arrival. Lobby was not inviting at all. Staff was friendly and helpful.