Smart Suites Ascend Hotel Collection Guest Reviews
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Maycel Sat, 31 August 2024
Pleasant
Liked: Location was good. The breakfast was good with hot food, cereal, waffles and other items. The staff were courteous.
Disliked: The rooms had a musty smell and was not very clean. The table was sticky. Furniture had stains and need to be replaced.
Michael Thu, 29 August 2024
Friendly fun place
Liked: Location
Disliked: Nothing
Heather Wed, 28 August 2024
Bad
Liked: Dirty and disgusting and way overpriced
Disliked: Everything but the staff
Natalie Sun, 25 August 2024
Wouldn’t come back.
Liked: Breakfast was ok. No healthy options.
Disliked: The price for what we got. No sheets for the pull out sofa. Old facilities. Room was on the main floor off the parking lot.
Lynch Sun, 25 August 2024
Very good
Lindley Wed, 21 August 2024
Very good
Liked: Great location. There was a restaurant next door that was really busy, but we called and got takeout which was great as there was enough table space to enjoy our meal in the suite
Veronique Tue, 20 August 2024
Too much money for what...
Liked: Location
Disliked: Room smelled of cigarette smoke and curry
Marian Mon, 19 August 2024
Good value in comparison to...
Liked: Clean and staff were nice
Disliked: Dated and a bit worn
Elizabeth Sun, 18 August 2024
A most pleasant and successful...
Liked: Friendly and helpful staff on both evening and day shifts. A very clean and well stocked hotel. Also updated features both in the hallways and the rooms. The breakfast was full of many choices and also had high quality food. Children were seen enjoying the making of their own waffles. I especially was pleased to see for me the choice of a cinnamon raison bagel. :)
Disliked: The use of the room air freshener, for me it was only an uncomfortable initial odor, but for others with allergies it could be an issue. Also noted was that the access door from the 00 lower level, at the other end of the hotel from the lobby, did not close and lock automatically. I found it ajar the few times I exited it late into the evening, taking a shorter trip to my parking space. I of course made sure it was closed each time I exited through it, and my room key didn't allow access back into the hotel at that door, after doing so. I see this, in my opinion, as a significant security issue. I did report it to the check-in desk that evening, suggesting that it might be better to have it only as an emergency exit.
John Fri, 16 August 2024
Good