Sleep Inn & Suites Kingsport, Kingsport

Passable

The worst hospitality and most...

Disliked: Due to the delay caused by the custom in Dallas, I missed my flight to TRI. Then I have to be in line for almost 3 hrs to get a rescheduled flight because I don't have a local phone. But then my rescheduled flight to Charlotte was also delayed, I missed the last connecting flight to TRI. That's United State! So, I got the last flight of the day to Asheville instead to TRI the next day morning, hopefully I can get some rest finally at my reserved and fully paid room in this hotel. After driving 1.5hrs and arrived at 2am, the hotel staff told me that they can't find my booking because it has been marked as 'no show', and they can't check-in any guest anyway at that time. She called her manger, Pennie Ratliff, and even the agency (Booking.com) where I booked the room through, talked to them, the hotel still denied my booking and stated that there's no refund. Just the week before, I have a flight delayed and I could only check-in my booked hotel stay in San Francisco the following afternoon. Even though I waited for less than 10mins while they check for my booking, they even offered a complimentary beer. I don't know what system Choice Hotels are using, but I think they should refine their technical system and train their staff and manager to be more understanding instead of shutting their door without listening to their customers.

Would not recommend

Liked: The location was decent and the bedding was comfortable.
Disliked: The staff when we checked in was kind. Otherwise no one was around. It was supposed to be a no smoking floor/hotel but the third floor smelled COMPLETELY of smoke. There were no room cleaning services offered. The breakfast was atrocious, powdered eggs and stale biscuits. The elevator shook and jerked so hard we were concerned it wouldn’t open. The tv did not work as advertised, none of the channels were correct. The drawers in the room wouldn’t stay closed, we had to put things in front of them to keep them from opening. There were stink bugs in the room. But we had no choice as we came from several states away and everything else was booked.