Passable

My stay was just for...

Liked: Everything was as pictured and what was advertised.. very pleasant and close to to UPMC hospital

Exceptional

Exceptional

Exceptional

It's was a nice and...

Liked: It's was a nice and safe ok place for my baby girl to have her sleep over party at

Superb

Liked: Clean, comfortable bed and friendly staff.

great start, lack of housekeeping,...

Liked: Desk staff very friendly and professional . It set up a great experience . I was very pleased the with the lobby banner with QR code for accessing local outdoor trails. At that moment I noted that I would seek out this chain when traveling.
Disliked: Housekeeping, came to the door. Just out of the shower , I peeked my head out, while in my underwear. I said come back in 30 minutes. The woman said no service? Again, I said come back in 30 minutes. She tried to hand me two trash bags, I put up my hand and said again, I want service in 30 minutes. The gentleman convinced her to step away. she came back later with towels . I said I need service, toiletries, and coffee. When returned to my room, the trash had not been emptied, the bed had not been made. I understand that many staff are English language learners, but they need to understand common phrases to be effective. This can be accomplished with cue cards if they cannot manage speaking English.

Exceptional