Sleep Inn & Suites Ames near ISU Campus Guest Reviews
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5.1 miles from Ames centre |
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Emfd Tue, 4 February 2025
Last night sucked.
Liked: The Continental breakfast was top notch.
Disliked: What I thought was Sunday through Thursday at another hotel, ended up only being Monday through Thursday. I tried to use the Booking.com app to get one more day, As soon as I saw that the order was confirmed I saw that it was the name of the wrong hotel.I immediately called Booking.com and even though it was only SECONDS after confirming the wrong hotel, that hotel, Sleep Inn, was unwilling to refund my money. Even though I was disappointed, I accepted it, and was just going to stay at the Sleep Inn.When I arrived they wanted to authorize another $100 for incidentals. At the moment I didn't have another $100 on a card that I could use. So not only would they not cancel my reservation and give me my money back, They wanted an additional $100 otherwise I couldn't stay there and they were keeping my money. I felt like I was getting strongarmed into giving them business. I think that, seconds after making the mistake of booking a hotel, I should be able to cancel without penalty (give at least a 10 minute window Jesus!). I'm not sure if it was my mistake or a glitch with the booking.com app, But it refreshed with the wrong hotel. The Continental breakfast was badass but pale from the taste left in my mouth from the disappointment from the night before. Today I looked at my account and found that they did not authorize $100, they took $100 as a payment. I have not yet received that money back.
Kim Sun, 2 February 2025
Superb
Laura Sat, 1 February 2025
Frustrating, upsetting with no tv...
Liked: I, nor the front desk clerk could figure out my tv in my first room. So I was moved to another room, turned on the tv, and it had no signal. I was stressed out and tired from a long day so I didn’t ask for more help. But I had NO tv throughout my stay. Very, very frustrating. And there were NO ports in the room. That’s pretty ridiculous since everyone needs them these days.
Leon Fri, 24 January 2025
Superb
Jiawen Mon, 20 January 2025
Very good
Subramanian Sun, 19 January 2025
Superb
Liked: Location near ISU
Disliked: Far away from Airport
Lorenzo Wed, 8 January 2025
Good avarage hotel that could...
Liked: Breakfast is standard cheap breakfast you can find in any other Hotel of the same category. it is unfair to say it was "cheap" without saying all of them are the same. Room was clean enough and good personnel.
Disliked: lobby armchairs were really dirty.... stains of food and who knows what else.
Tanner Sun, 5 January 2025
Superb
Lisa Sat, 21 December 2024
Good value. Clean and good...
Liked: Easy to get to. Good value. Clean very staff
Disliked: Nothing.
Ranchethamalar Tue, 10 December 2024
We are coming back to...
Liked: Breakfast was good. The best part is the feeling of home away from home. After a long trip, it was so comforting and warm to feel this.
Disliked: Non.