Sleep Inn Louisville Airport & Expo, Louisville

Key card didn't work. We were only there for one night and had to go downstairs 4 times the first day cause we couldn't get into our room! The lady made it seem like it was my fault and I had it too close to my phone or credit cards which we did not. My husband had them in his pockets with nothing else! Then the next morning we went down for breakfast and it was terrible - it was cold, bland, soggy eggs, hard bread and seemed old! So we said nope and headed back upstairs to our room so we could pack up and go somewhere else (and pay for breakfast even that was free) and couldn't get into our room again. Ugggh, so I go downstairs and she 'fixes' my key cards and I go back up to my hubby who is in the hall way waiting to get into the room once again and it still didn't work! It was just very unsatisfactory. We were there for our first out of state trip for our 11th anniversary. This is the first year we could go on a trip and this is what I will remember most ugh. We were so aggravated at this point it was ridiculous we will never stay there again!!

Liked: Only good thing was that it was clean.
Disliked: Key cards didn't work; breakfast was a terrible deal; lady was short with us.

Worst experience we have ever...

Liked: C.Breakfast , cold muffins & dry cereal. Plenty of coffee was a plus.
Disliked: Our room was dirty looking, mold all around shower door. Bathroom was clearly NOT mopped. Very dirty around commode. The outside wall where it meets the floor, you could see daylight in a foot long strip. Welcoming critters. One of the days we were there they turned the water off in our room for 3/4 of the day and was never notified about it. When we confronted the desk about it and asked to be moved to a room with water we were told that it was to be back on soon. 6 hours later is when we had water. 8:30 pm!!! No Showers, no flushing the toilet. No brushing teeth. We did ask for a discount because of the issues we had and it was a flat NO. Very unacceptable for a hotel. Still would like to discuss a refund.

Pleasant

Liked: Liked location. Disl8ked, breakfast was very limited, seemed to be construction going at the property.

Very good

Liked: Staff was very nice, especially Mary Smith at the desk
Disliked: Took awhile for water to get hot

Passable

Worked in a pinch.

Liked: Very close to the expo center
Disliked: Building seemed under construction… no ceiling tiles, walls patched up, just seemed… unfinished. Remote didn’t work, homeless present in lobby, housekeeping knocked at 730 am to flip our room.