This is not a 4...

Liked: The party venue was nice.
Disliked: We checked in to our room and the bathroom was unclean, the toilet seat had marks of some sort! We then changed rooms, but had further issues. The window did not stay open as the latch was broken, very small room size compared what is advertised, smelt like stale cigarettes, floor was a bit dirty, when putting the shower on, the bath taps did not turn off so whilst having a shower the bath tub filled up. This is the worst hotel I have ever stayed in, it is advertised as a 4 star however the standards are well below par, I would give it 2 star rating. Very shocked to see the rooms in the state that they are compared to what we saw on the website so very deceiving indeed. I paid £87, I feel it is worth £40-50. They do not provide breakfast so this is room only rate. If breakfast was provided, don't think I would even eat here, our experience terrible.

All rooms need improvement on...

Liked: The location was good for us. The rooms were tidy.
Disliked: The guy in reception was more concentrated on his live call to someone, having a laugh but not talking to me.and providing with information which I was trying to get from him. Then call finished, second call appeared.....and he answered another live call 😃😃😃. That was something...😃😄

Need improvement.

Liked: The room was tidy. The lady in reception was very helpful and polite.
Disliked: There were some issues with ventilation and water... But the issue wasn't sorted.

Bed bugs

Liked: They had bed bugs and did not offer a refund
Disliked: They had bed bugs and did not offer a refund

Exceptional

Just about adequate for our...

Liked: No breakfast provided
Disliked: No kettle in room. Plugs didn't fit basin. Shaver point loose in wall.

Poor

Liked: .
Disliked: price quoted on the website was different on check inpoor

Good

Disappointing