Exceptional

Liked: The staff hotel food was excellent!!!!

Exceptional

Improving fee transparency, staff coordination,...

Liked: I appreciated the cleanliness of the hotel, the complimentary espresso and water, and the convenient location in Beverly Hills, which was within walking distance of many cafes and restaurants. Dana stood out for her professionalism and responsiveness, providing invoices and letters promptly and handling everything with understanding.
Disliked: However, there were a few issues: extra charges like amenity fees and the security deposit weren’t disclosed upfront and were only refunded after discussion. The staff seemed uncoordinated, except for Dana. My room was dim, noisy, and had water leakage from the handicap-designed shower, and there was a sewage smell in reception on the first day. Addressing these points could enhance the guest experience.

Poor

Liked: The location and the comfort of the hotel.
Disliked: The attitude of staff at the reception and car park area is unfriendly. The willingness to help of reception staff is limited, not very welcoming and the staff in the car park area are rushing you to get out immediately, giving you no time to take a minute or two.

Passable

Liked: The staff was friendly
Disliked: It needs a FULL remodel from top to bottom. Better pillows and bedding.

Good location ,

Liked: Good location
Disliked: Booked with booking.com as good deal , then lots of added extras at hotel which made it not so good value .Rooms need a revamp , showers not great and walls very thin ! As could hear the young lady next door at 2.30 am !!!! Lucky the boyfriend was quick .

Exceptional

Very good

Liked: great location helpful staffspacious room
Disliked: doors and cupboards are old and need fixing, same with towels

Superb

Liked: Good location. Nice roof top pool and spa and cute cafe downstairs. Beds were comfortable