I would come to Rome...

Liked: Great location. It only has 29 rooms, so lovely and personal, not too big .Incredible staff, all so helpful.If you wish you can have a pre- holiday call, which l did with Silvia, who was very interested in making your stay special.Also Silvia sent through information on tours, restaurants and then made bookings accordingly. Also arranged airport transfers, which were spot on time.The staff made this holiday special for us. One of the waiters Alex was also amazingly helpful.I have never experienced anything like it, from any other hotel. They were all so courteous, polite, kind and welcoming.Our room was lovely, with added touches, flowers, Prosecco, small cakes, berry fruits, tea, coffee-perfecto !Breakfast was delicious as were our meals in the evenings, where you can sit outside on the terrace. Also a lovely roof top bar, with lovely treats to go with your drinks.I was sad to leave.

Awesome hotel location and staff

Liked: The entire experience was just perfect
Disliked: Nothing to improve

Exceptional

A perfect accommodation experience

Liked: The location of the hotel was very central. comfortable and clean hotel. Breakfast presentations were very successful and delicious. All hotel staff provided excellent flow and support. I would like to thank the hotel manager and Mrs. Nilüfer for the comfort of this beautiful experience. The hotel employees were really sincere and loving their work. I congratulate the management and hope to see you again.

Exceptional

Five star service, clean/quiet rooms,...

Liked: Clean, central, and luxurious property, with a keen attention to details, offering stellar service.You get the sense that this hotel is family owned because it is.The water pressure in the bathrooms was incredible; like an aqueduct fed each bathroom independently! The candied hazelnuts in the suite were divine. The Ortigia products they offer guests are high quality and lovely.The staff are phenomenal, like…all of them, except for the overzealous housekeeping lady who kept phoning the front desk that we were not out of our room at 12:00 pm sharp. We ended-up checking-out with our three little 50 minutes past the check-out time, however, we felt that for the price and amazing experience we had overall at the property, that this was an area of service they could work on. Most properties will offer a late check-out, or offer an hour of additional time if requested, but not here. They really didn’t need to call our room 5 - 6 times to ask us if we were ready to check-out yet, to prepare an already tidy room for a 3:00 pm check-in for the next guest. A little flexibility here would go a long way, within reason of course.Also, our second bathroom had a smell emanating from the room though we never actually used this bathroom since the issue was never resolved, though they did bring us an oil diffuser to mask the scent, which quite frankly, didn’t work. Lol.The restaurant on the 5th floor offers amazing service though the menu is a little limiting and the fresh fruit could be of a higher quality (not ripe/sweet; blueberries, melons, and pineapple) but the raspberries were good.Overall, a 9/10, because they’re almost perfect with just a few minor tweaks.

Exceptional

Liked: Breakfast was excellent. We particularly enjoyed the warmer days when we could sit out on the terrace. Cleaning service twice a day kept the room spotless. Staff was very kind!

Superb

Liked: The staff the location and the hospitality where wonderful
Disliked: They didn’t have fitness club/ spa/ swimming pool

Exceptional