Exceptional

Very good

Very nice

Liked: The rooms are big and the beds are very comfortable.
Disliked: At times we were cold. The beds need a winter quilt/blanket.

Passable

Liked: Nice bar area and spacious room
Disliked: Quite a lot of refurb works going on on our floor. Gym/spa area closed during our stay. At turndown one of the evenings, towels weren’t replaced so had to call down in the morning for fresh ones. Felt expensive for what it was.

The entire Villa Medici staff...

Liked: Breakfast offerings were plentiful, varied and fresh. The option to sit inside or in the outside area near the garden was a bonus. Table settings were clean and spacious. Available coffee to go table was appreciated.
Disliked: Nothing

Fantastic! Very caring and organised...

Liked: Breakfast, concierge service/information is fantastic, attention to detail from guest relations and all staff is incredible. Location is centrical and easy to come into Florence, without being in the central area. Also, the piano music everyday was very pleasant. To be within 10 min by car in the center of Florence, is easy and confortable.
Disliked: Some renovation in hallways (carpets) and to offer a nice Spa service (very limited)

Superb

Passable

Liked: The foyer and welcome area were very beautiful and it smelled incredible! The pool was beautiful too.We had an interconnected room, which was great for us as a family.
Disliked: Considering it was my first stay in a 5star hotel, I was quite disappointed.. the mattress had its days, the cleaner didn’t clean everyday, my kids got in trouble for splashing and playing in the pool- although i understand the pool area is a relaxing and calmer area, kids are still kids in the pool. The pool area beds were lined up on lawn, which I think had sprinklers. There was a sticky mud puddle on one side of the area and I steps right into it. It also attracted flies. It would have been nice to section it off, or make it more visible, to avoid. The bathroom shower was out of date and pieces in our shower kept falling off or moving, like the drainage cover. And when it came off you could see the dirt and bits in the drainage.Also the area were the hotel was located, was a bit not super safe, especially coming home when it’s dark with little kids! There is a little park next to the hotel, and every night after dinner when returning back, we had to go past groups or gang or maybe homeless, that would hang out there and drink and listen to loud music ect. In the morning there were alcohol bottles, sometimes drunken people sleeping on the ground and other things to find. It always made us very uncomfortable to walk past there. Although it’s not the issue of the hotel, it would have been nice to put it into the doscription or at least inform us upon our arrival about it.Anyway, Florence is my most favourite city and I was very excited to stay with my husband nd kids. We normally stay in 4* hotels and had always better quality stays. I never wrote a bad review, but considering the sum we payed for a 5*, I did expect more!

Exceptional