Great hotel; wonderful location; excellent rooms but above all the lady at the front desk was so helpful, polite and went above and beyond to make our stay an experience to remember - she took it from good to great!

Liked: The front desk service was on a different level.
Disliked: Nothing.

Liked: Very clean and close to everything

Convenient and comfy, but not...

Liked: The location was great, with the train literally steps away. The bed was comfy, and the shower worked well. The room had a refrigerator and a decent couch.
Disliked: The room could have used some maintenance. There was chipped paint, a knob missing from the nightstand, and weird stains on the bathroom wallpaper. I found the room layout a bit odd. They tout being a “historic” hotel, the decor and layout was very 2000s, i.e. dated but not historic. There was some noise from the train, which may bother some people.

Perfect location to explore Chicago...

Liked: Fantastic location and a much more spacious and comfortable room than I was expecting. Incredibly neat and tidy rooms and the common areas of the hotel.
Disliked: I always like it when a hotel offers you some information about the area in which you're staying - good places to eat and drink, attractions, etc.

Great location and great room!

Liked: Enjoyed the friendly atmosphere and the location was perfect for my daughter’s birthday weekend.

Easy check in. Friendly staff...

Liked: Location
Disliked: No microwave in room

Exceptional

Liked: Hotel looked wonderful, beds were comfy everything was lovely

Very helpful and nice.

Liked: The location was amazing. Everything was so clean and the staff was extremely welcoming.
Disliked: N/A

Can greatly improve on customer...

Liked: Great location and comfortable bed
Disliked: Customer service. We had called ahead and spoke to Anthony about validated parking nearby, he gave us vague directions and was very snippy on the phone. We had to park in a different lot. I was NOT GREETED at all when my group walked in, in fact I seemed to be bothering Anthony with my mere presence. I had explained that we could not fin the lot he spoke of, and asked if he could validate our parking. He said no, and accused me of not following his explicit directions. I felt berated and scolded. He asked "if there was anything else he could do" and I asked for 2 drink vouchers. Again, he said NO- we were only allowed one per room. I am disgusted and saddened that we came to visit Chicago for the weekend and were treated so poorly.Bathroom was not clean at all. It smelled musty and the floor was sticky.

Not so comfortable

Liked: Location
Disliked: Dirty sheets and drain hole of bath tub plugged, we had no choice but change a room. Seems like they don’t have enough staffs at night. The person brought us the new sheets and help us to change a room was in security uniform who was quite nice though.

Very good

Liked: The hotel was clean, quiet, and walking distance to all attractions. Enjoyed looking out the window, seeing the "L".
Disliked: There was no hotel directory or information in the room. Freezer in the fridge or microwave in room. Had to inconvenient the bar staff.