Great hotel; wonderful location; excellent rooms but above all the lady at the front desk was so helpful, polite and went above and beyond to make our stay an experience to remember - she took it from good to great!

Liked: The front desk service was on a different level.
Disliked: Nothing.

Liked: Very clean and close to everything

Excellent location and knowledgeable, helpful...

Liked: Very convenient location in the Loop.A good sized room with a separate seating area and excellent soundproofing so that we couldn't hear the El right outside.Really helpful staff who offered suggestions for dining and attractions.Front desk staffed until late
Disliked: Housekeeping was sometimes late in the day making up the room.

Exceptional

Pleasant

Liked: Location
Disliked: The hotel looks old and not really updated

Delightful romantic weekend staycation

Liked: The sheets and pillows were heavenly.
Disliked: Pillar smack in the center of the room and room was across from elevator

Superb

A beautiful, quiet, friendly, convenient,...

Liked: I loved it here! It was the first time in Chicago for me & my family. I was very nervous about where to stay. I’m so glad that I chose Silversmith! The staff were so incredibly friendly & helpful. I was impressed by the security of the hotel. No one could enter, or even use the elevators without a card key. Having my children with me, that was a plus for my nerves! The location is perfect. Everything is so close & within walking distance. Even public transportation if you want to explore a little further. We had such a great trip, we’re already making plans to come back in the near future. We will be staying at the Silversmith again, of course!

Terrifuc

Liked: Great staff, room was very large for a downtown hotel, very comfortable, just outstanding.
Disliked: Maybe more power outlets in the rooms, hard to find a place to plug in.

Convenient and comfy, but not...

Liked: The location was great, with the train literally steps away. The bed was comfy, and the shower worked well. The room had a refrigerator and a decent couch.
Disliked: The room could have used some maintenance. There was chipped paint, a knob missing from the nightstand, and weird stains on the bathroom wallpaper. I found the room layout a bit odd. They tout being a “historic” hotel, the decor and layout was very 2000s, i.e. dated but not historic. There was some noise from the train, which may bother some people.

Perfect location to explore Chicago...

Liked: Fantastic location and a much more spacious and comfortable room than I was expecting. Incredibly neat and tidy rooms and the common areas of the hotel.
Disliked: I always like it when a hotel offers you some information about the area in which you're staying - good places to eat and drink, attractions, etc.