The hotel was comfortable, easy to access and within a short cab ride ($15) of E.J. Thomas Hall. The staff is friendly and accommodating. The restaurant food is is wonderful and only surpassed by the breathtaking view of the snow covered, icicle ladened, partially frozen, running river that can be seen out of the many windows. The wine selection is plentiful (had the Smith and Hook Cabernet). Our experience was less than grand due to some unsightly carpet stains in the bedroom. Overall, I believe this facility could benefit greatly with some upkeep maintenance. We will return.

Liked: Lovely view of the river especially from restaurant.
Disliked: Overall upkeep in need of some renovations.

Liked: Great view of the river and pleasant staff. Room was spacious and well maintained.
Disliked: None really other than petty things, such as it would be nice to have a couple of hooks on the wall in the bathroom and sink area to hang clothes and other items on for convenience.

Exceptional

Liked: Return here. Often when in the Cleveland area. Love the ambiance and overlooking the river/falls
Disliked: What’s not to like?

Surprisingly disappointing.

Liked: Location, reception staff.
Disliked: Room never cleaned over 4 day period. Bad pillows. Bed too soft. Restaurant charges, but we didn’t use the restaurant. No lobby coffee. Very uncomfortable sofa.

I will stay here again...

Liked: Plenty of parking and the staff was very friendly and helpful!
Disliked: Pulling out of the parking lot there is a hump that makes pulling onto the road more difficult

Great! Would definitely stay again...

Liked: The location and the rooms were great. The staff was friendly also extremely accommodating.
Disliked: The beau restaurant menu was pretty limited ( their staff was great though) and it seemed like they were behind on some basic maintenance/ housekeeping of the hotel especially the windows.

Exceptional

Liked: The staff was so nice and friendly

Outdated and needs immediate renovation...

Liked: I like location and beds are comfortable
Disliked: The facility could use a bit of TLC its outdated and in need of renovations and repairs

Exceptional

Liked: The rooms were spacious and clean. Super comfy bed. Beautiful shower. Convenient space, pocket doors to open or close off the bed area. Really great!

Exceptional

Very good

Liked: The room was clean and very comfortable.
Disliked: In 2024, all rooms should have a Keurig coffee machine and not the generic one in use, which is outdated!