Sheraton Springfield Monarch Place Hotel, Springfield

Sheraton Springfield Monarch Place Hotel Guest Reviews

Overall Average Score:

Good (3.91 out of 5)

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Concert hotels was very helpful in getting me a room with not much notice for the Ironman 70.3 after our Airbnb host cancelled. The hotel worked out perfectly for my family and I. My girls loved the pool!

Liked: The pool and the staff.

Liked: All was good. Very clean.

Perfect location if you have...

Liked: Close to the MassMutual Center. It had an indoor pool and two restaurants inside which helped because the weather was awful and there wasn’t much opened nearby (walking distance) to eat.
Disliked: Expensive to stay

Superb

Exceptional

Liked: Stayed with my daughters for a cheer competition. It was a great hotel, clean and close to everything. We had dinner there it was wonderful. Zero complains will book again

Exceptional

Superb

Disliked: Pool was cold

Passable

Disliked: The young man working at the counter was bit ride when checking out when I handed him the key card ( when I asked him if wanted the card, he took it out of my hand and just put it in the box on the counter— was very awkward for me)

Great !

Liked: Bar / Restaurant was great - Carol was great! Could use a formal Dining Room as well.
Disliked: Could use a formal dining room.

Pleasant

Good

Extremely disappointing

Liked: Beds were comfortable
Disliked: Paid over $400 . Room we were given already had someone in it. Very awkward. Was given club access because of that. Breakfast was supposed to be there 7-10. No breakfast at all. Very disappointing. Room was small and not very appealing. Parked in garage overnight. Was supposed to be $20. Couldn’t get out of the gate until we paid $48 Complained to front desk and was asked why we paid it! I told them we couldn’t get out of garage till we did ! Staff said they should have told us to pay at desk !! Very disappointed. We travel a lot and this has been the worst hotel for the price. Will not book a Sheraton again.