The guy who checked us in (sorry I cannot remember your name) was great and friendly and helpful! Room was really nice; comfy bed; free wifi; shower pressure dope; super nice!

Liked: So nice! Woo!

Check in was quick and easy. Staff was knowledgeable and courteous. The room was immaculate. Would definitely stay again.

Liked: Extremely positive experience.
Disliked: The cleaning staff shouted through the hallway in the morning, causing me to wake up far earlier than needed.

Exceptional

It was fine for what...

Liked: Location
Disliked: Bathroom was freezing, baseboards were coming off. Room needed an update. Shower floor was not pitched right so the water ran out all over the floor. We had a room with a roll in shower

Superb

Liked: Location Room size and decor Helpful, pleasant staff
Disliked: Building is under renovation

Superb

Nonexistent

Liked: We did not even stay and they still took our money…. We were told we couldn’t check in and they changed our dates we had booked for and still took our money. We were told we would get a refund but we never received it.
Disliked: We did not even stay and they still took our money…. We were told we couldn’t check in and they changed our dates we had booked for and still took our money. We were told we would get a refund but we never received it.

Very good

Nice place to stay in...

Liked: The inside of the hotel was very clean and the hotel itself was conveniently located to where I needed to be. The hotel staff were very cordial and professional.
Disliked: There is a renovation going on the outside of the building, which I was informed about prior to my stay. Since it was a weekend, there actually wasn't any active work being done at the time. So, it wasn't noisy nor created a barrier to the sidewalk. However, trash which had been blowing about outside was getting caught at the base of the scaffolding, causing an eyesore. I would suggest the hotel try to have someone keep the site clear of trash.

meh.

Liked: Room was clean.
Disliked: No parking.

Exceptional

Liked: Staff was incredible. So helpful.Tried getting me a refund because of my sons surgery. We didn't need the full 4 days for his recovery. The staff really tried but booking.com is kinda sad and pathetic that they couldn't refund the the money. I understand stand how small and fine print works. But this was my son getting a very serious surgery. I wasn't thinking about maybe recovering faster, but booking.com has zero compassion for people with children with special needs and need these surgeries to function normally in life. My stepson already has a disadvantage in this world. It's the holidays. We were there on Thanksgiving. But no booking.com doesn't see it that way. They see it as a business and I understand. Just that I could have used a small victory. Thank you booking.com you are what is wrong with this. Crazy crazy world.Hotel was amazing! Cantcsay that enough.Booking.com not so much.Zero compassion or empathy
Disliked: BOOKING.COMABSOLUTELY GARBAGEZERO COMPASSION ZERO EMPATHYHOLIDAY SEASON MY ASS