Nice hotel, but housekeeping started knocking at the door at 10 a.m. and then every 30 minutes til we left. Checkout was before noon. Very friendly and helpful staff at the front desk.

Liked: Convenient.
Disliked: Crowded.

Exceptional

Exceptional

Liked: Booking.com
Disliked: I loved EVERYTHING ABOUT THE PROPERTY

It was decent for what...

Liked: The valet services were great. The front desk staff explained the questions I had about my folio.
Disliked: The food was absolutely terrible and overpriced for the quality received.

Passable

Very frustrated with the poor...

Liked: Centrally located to where I needed to go.
Disliked: Poor service. My room wasn’t stocked with soap the first day I arrived. I called downstairs for housekeeping to bring up the things needed and I didn’t receive the soap for about 2 hours after my initial call. There was no WiFi access from my room. I was told to bring my computer downstairs to lobby to conduct my Zoom work related call. The next day I returned to my room around 11:15pm to find that my room wasn’t cleaned. I called the front desk to see why my room wasn’t clean. The receptionist told me that they were short staff and they could send someone up then. This is what I expected from the Sheraton hotel. Upon check out I wanted to address the supervisor or manager with my concerns. I was told the supervisor had just left for lunch and would return my call. I’m on my way back home and I never received a call from anyone. I will never return to this location again and I will be disputing the charges.

Passable

Disliked: I had to p a y more than was told also parking 33 a night without knowing

I did not have a...

Liked: It was close to the venue and the valet staff was prompt, pleasant, and attentive.
Disliked: The paint in the tub was chipped and because there were ants in the room, I requested relocation and it was granted luckily.

Nice rooms, terrible service by...

Liked: The room was nice
Disliked: The valet told me 3 different prices for them to valet. Apon asking where I could personally park my truck I was told that I can park in a pay to park spot where it would just get broken into. Now my account has two random charges I’m not sure about.

Upgrade needed

Liked: The bed was comfortable.
Disliked: The location was iffy. The staff was not friendly. The facilities need a major upgrade.