Sheraton Louisville Riverside Hotel, Jeffersonville

Great!

Liked: The staff were very friendly! I like how they had a gym, pool and open bar for people to enjoy a nice drink and relax. The view was amazing looking at the river and it was overall a nice comfortable stay.
Disliked: I don’t have anything bad to say about the property.

Exceptional

Very good

Liked: Easy to find
Disliked: No restaurant open

Exceptional

Liked: Everything was great, especially Rolanda at the front desk at check-in. My son and I were there for a very early appointment at Children's Hospital across the bridge in downtown Louisville. Rolanda went above and beyond for us. She is truly an asset to this establishment!
Disliked: The beds, in my opinion, were not comfy, BUT, when you sleep somewhere else other than your own bed, you can expect that. It would not deter me from staying here again.

Horrible front desk worker.

Liked: Very friendly bartender.
Disliked: Front desk worker didn’t know how to work computer, couldn’t find my reservation, told me I’d have to rebook at higher rate or call Marriott, and when I objected and provided proof of reservation and payment, an unidentified employee who was leaning against the check-in desk threatened to remove me from premises. When I kept showing the front desk worker proof that I’d already paid and had a reservation, she finally relented. Later that night, I spoke to the night manager, who was very helpful and confirmed that I was not being double-billed and that the front desk worker doesn’t know how to work the computer. Will never stay at this hotel again.

MEDIOCRE AT BEST

Liked: The front desk people were very nice.
Disliked: There is no refrigerator or microwave in any room. I am diabetic and carry insulin with me in a cooler. We put the insulin in the refrigerator overnight. We chill the blue ice overnight. We noticed it didn't have either. (What hotel, especially a Sheraton, doesn't have a refrigerator or microwave in the room?)The front desk moved us to a room with a refrigerator. No microwave but a refrigerator. For the price we paid, it should have both! Also, they serve breakfast for a price! $12.95 each. We had paid with the reservation, they argued with my husband that we didn't pay.He came back to the room and got the reservation and proved to the front desk that we paid for breakfast. The breakfast that we paid for was mediocre, and we will never stay at this Hotel again.