Exceptional

Clean place

Liked: Great customer service

Exceptional

Exceptional

Nice stay

Liked: Room is very clean with nice amenities, hotel's location is excellent
Disliked: Air condition is outdated and is very loud, water pressure can be improved for shower

Superb

Liked: The entire facility was very clean, apparently renovated from the original hotel. The amenities available within the facility were impressive. The eating and drinking options were convenient. We had coffee and pastry that were delicious! I find food is typically awesome in Montreal! We found the stay peaceful, quiet, and not crowded. As large as the facility is, we didn't see more than a dozen people in any one venue. The service is individualized. The facility successfully presents a feeling of granduer. The free parking was extremely convenient. The location is within a large shopping area. In comfortable weather, shopping sprees are within walking distance with upscale vendors.Overall, the facility and location are lovely..
Disliked: I had three issues with our stay:1. The front desk staff had a :haughty attitude! I interacted with five different individuals, f I v e and not one smiled. They literally stood behind the counter with their nose in the air, looking down at customers looking annoyed with each one as they interacted. I know it was not directed at me personally. It appears to be the culture in that area. I say that area because any interaction with the housekeeping staff was quite the contrary. Every housekeeping staff member we passed spoke first and greeted us with a smile! Even the apparent managerThey were so welcoming !2. I mentioned that there was an apparent renovation in the recent past. One aspect that seemed to be overlooked has to do with charging outlets for electronics. It was three of us in a large 2 bed room. Charging outlets on the side of the desk were worn and would not hold the USB. It was too loose to charge. The outlet on the alarm clock was functional. Fortunately, I had a charging stand for my watch, phone, and pods. I had it on the floor under the desk charging from an outlet. My husband and son had charging bricks and charged their electronics sequentially at the coffee machine and lamp outlets. Not what would be expected from a hotel room in this price range.3. We were on a week vacation, culminating at this Sheraton in Laval. This was the only hotel that gave me a hassle about using a debit card. The clerk appeared disgusted that I handed him my debit card and returned it to me. (I had already paid for the stay with that same debit card), as he also turned and expressed the same facial gesture to a customer asking about replacing a lost key. He spent some time on his computer, not giving me much in the way of information. I wasn't quite sure he was coming back to me. Finally, by lecturing me, he explained the "ONLY OTHER OPTION" was a $200 dep. But, I HAD TO BE SURE TO COME BACK TO THE DESK WHEN I LEFT to reclaim it.

Exceptional

Immaculate!

Very Nice Hotel

Liked: A very nice hotel with restaurant etc. Rooms were comfy, had a great sleep. Dinner in the restaurant was very nice so went back for breakfast the next morning which was also good.
Disliked: Disappointed the pool etc. was closed due to renovations but that just an unlucky timing thing. The only thing that bugged me was I got a cup of candy at the coffee shop and they charged me $7.50!