Superb

Too many problems for a...

Liked: Hotel manager MichałComfortable bedsFree glassed bottles of water everyday
Disliked: My mother and I travelled from London for a 10-night stay at this hotel, and it was far from a 5-star experience. Unfortunately, it turned out to be a stressful and disappointing stay.Most seriously, my mother and later I were electrocuted by a faulty lamp. Despite sparks and visible shocks, the hotel engineer dismissed it as “only 12 volts” and advised us to use a tissue to turn it on. This was unsafe and completely unacceptable.There was no toilet freshener, and when we complained, a staff member entered without asking and sprayed a strong chemical that landed on our towels and toothbrushes. I’m allergic to such sprays and immediately had a reaction. After these incidents, we spoke to the hotel manager Michał, who was kind and offered 900 PLN in complimentary room service. Unfortunately, the food was inconsistent, often poor in quality, and the service was slow. One staff member even seemed irritated despite being tipped. Only one younger gentleman stood out for being consistently helpful and polite.The shower was broken on arrival but was fixed by a friendly engineer named Paweł. However, the housekeeping was unprofessional. One cleaner walked in without waiting, and another, Tatiana, reacted rudely when we politely mentioned some areas hadn’t been cleaned. She even gossiped about us in the hallway afterward. We reported it and were given a fruit bowl, but never received the simple apology we had asked for.A hotel driver at reception laughed at us as we returned with groceries from Biedronka, which felt degrading, judgmental, and completely uncalled for. The TV was outdated and slow, with very few working channels and no smart features, which was not ideal for a long stay. Breakfast was average at best and definitely overpriced.We were offered a one-night refund and a free lunch, but given the number and severity of issues, that felt far from enough. This stay was full of problems when it should have been peaceful and comfortable.

Superb

Superb

nice hotel. big room.very good...

Liked: alot
Disliked: the parking is very expensive

Excellent

Liked: Excellent breakfast, super comfortable beds, great staff, super friendly

Exceptional

Beautiful hotel that has nostalgic...

Liked: What a beautiful hotel. It manages to be both modern in its facilities and nostalgic in its luxury feel. Incredible food, I definitely recommend the American Breakfast. All in all an incredible place to stay.

Exceptional