Very good

Liked: Opulent setting
Disliked: I requested and paid for a late check-out, evidently the check in staff did not process this correctly so I was checked out and lost access to everything a little after 11 and I spent the better part of an hour (the extra hour I paid for) trying to resolve. There was no apology from staff, no attempt to rectify or make amends. This was a very disappointing end to an otherwise enjoyable stay.

Exceptional

Liked: Welcoming, clean, food was amazing!! Staff were so friendly!
Disliked: N/A

We were very disappointed and...

Liked: Location
Disliked: “The Property” was not the problem.The receptionist, doormen and concierge were excellentBut……after waiting for 3/4 hour for our avocado and poached eggs we left! ( a customer who arrived after us was served promptly before us and her cooked breakfast came within 15 minutes.Please explain.The young chap who served us ( 2 couples) from the bar restaurant felt no need to write out order and delivered one shared plate of one scallop each when we ordered 4 plates!!When asked for three extra plates he apologised but never returned.I had to go to the bar myself to seek them! I liked the Chardonnay and asked the name. He did not know but said he would find out I’m still none the wiser.My wife and I are a little miffed!Tim

Very good

Very good

Poor

Pleasant

Very good

Superb

Disliked: Dark bathroom decor - waste bin black on black floor under beach washstand (a stainless steel waste bin would be functionalRoom refrigerator annoyingly loose and opens opposite to cupboard door