Sheraton Grand Mirage Resort Gold Coast, Gold Coast

Sheraton Grand Mirage Resort Gold Coast Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Pleasant stay, was ok

Liked: Great location and access to the beach Bar staff at the pool where fantastic
Disliked: Pearl bar was freezing, way to cold in there to enjoy itHallways and walkways smelt like mould, everything needs a good clean Bathroom was dirty and everything was old, needs a makeover

Beautiful, comfy and great staff

Liked: Location is incredible
Disliked: Nothing

Good

Nice stay, but hotel needs...

Liked: Nice layout. Quiet and peaceful location.
Disliked: It’s old and in need of repairs and maintenance

Amazing staff, but could do...

Liked: Loved everything and the staff was amazing
Disliked: The room were quite dusty and mouldy in the bathroom. And the corridors smelt musty.

Exceptional

Very good

Lovely for dining / functions...

Liked: Staff were lovely
Disliked: Original room booked was extremely smelly (musty smell) & we needed to relocate to another room (a downgrade) twin queen room. Unfortunately the tv didn’t work (& I couldn’t access the mini bar price list that was apparently on it). The phone didn’t work when I tried to call reception, there was plunger coffee available but no plunger. There was no body wash in the shower and the hall mirror was dirty. Carpet lifting in the desk area. The view from the room overlooked a filthy maintenance area that could have easily been remedied by putting some plants in the planter box outside the window (which was empty). Overall not impressed with the accommodation however the service and dining was a lovely experience.

Nice but for a 5...

Liked: The location is excellent, with direct access to the beach. We liked not being in the hustle and bustle of surfers paradise. The pool was also fantastic and not too busy, with plenty of lawn chairs for the guests to use.
Disliked: The hotel is past its prime and needs a refurbishment to truly be a 5 star hotel. There were maintenance issues (eg Lifts weren’t working, access doors didn’t work in some cases), the bathroom was old, corridors had a bit of a musty smell. Overall it had a tired feel about it.

Great breakfast and service BUT...

Liked: The reception area was beautiful and there was very attentive service from the staff. They were very friendly and courteous. The buffet breakfast was fantastic and access to the beach was also excellent.
Disliked: The hotel facilities and rooms were very dated and somewhat dirty/unkempt. We booked a Mirage Double room and other friends that stayed were in Villa. There are basically 2 completely different standards of service. Whilst our friends Villa was very clean and modern, our room felt very dirty. In the Mirage Double, the floors were spotted with stains, windows had “gunk” buildup, and I almost vomited when I observed the my bedsheets with black spots (possible mould?). Surrounding room areas also very dirty/dated. Communal pool felt very dirty, a lot of green mould buildup at waterline of pool. For $550/night, definitely overpriced and will not be returning.